Customer Wants To Fight

Discussion in 'Starting a Lawn Care Business' started by grasscutterman, Jul 2, 2007.

  1. grasscutterman

    grasscutterman LawnSite Member
    Messages: 19


    We had lawn customer who cancelled their lawn service while I was already on the lawn. Our policy is a $15.00 for not cancellation within 24hrs. We sent the invoice and the man agreeded that he and his wife were in the wrong. He agreeded to pay and asked me to continue to cut. He then proceeded to call me white trash and a few choice words. After the due date of the invoice we attached the late fee which is 5.00 per calendar day. This is also on our invoice. He again called and screamed and screamed and cursed. Does anyone know what my rights are? We are tired of getting it you know where. How often can I bill him and when can I submit the bill to collections? I live in Pennsylvania.


    HOOLIE LawnSite Gold Member
    Messages: 3,981

    This all sounds a bit you charge the guy for the last cut (when he cancelled) forget the $15 fee and move on. I don't know the laws in PA but seems like $5 a day is a bit steep.

    Just move** happens...
  3. sheshovel

    sheshovel LawnSite Fanatic
    Messages: 5,112

    $5.00 a day? I don't think you can do that. You wanna fight over 15.00 lousy bucks?
  4. bohiaa

    bohiaa LawnSite Fanatic
    Messages: 5,220

    yea I'm with them.... sounds like a big can of worms for 15 bucks...

    Suck it up and get on with other accounts
  5. grasscutterman

    grasscutterman LawnSite Member
    Messages: 19

    I think we were more shocked by the guys attitude. Calling and saying sorry it was rude what they did and then fighting and name calling. Then calling back again and again. We honestly could care less about the money but we would like to be left alone.
  6. fiveoboy01

    fiveoboy01 LawnSite Silver Member
    Messages: 2,988

    Drop it and forget they exist. Problem solved. Not worth the paltry amount of money involved.
  7. Roger

    Roger LawnSite Fanatic
    Messages: 5,940

    When you want a $15 late fee, then $5 per day after that point, you want to be left alone, and could care less about the money? Say what?

    You must have very little to consume your time to be concerned about this man.
  8. txgrassguy

    txgrassguy LawnSite Gold Member
    Messages: 3,083

    Two questions.
    #1. Do you have a signed contract delineating the terms of cancellation and late payments?
    #2. How far do you want too take this?
    Commonwealth states such as PA have provisions for issues such as this - a dispute between contractor and customer - but it is up to the contractor to prove.
    Yes, I know - what does a guy from Texas know but I once lived and ran a successful business in NE PA so I have a pretty good idea what the small claims court judge is watching out for.
  9. Grits

    Grits LawnSite Silver Member
    from Florida
    Messages: 2,994

    Kick his ass Sea Bass!!!!
  10. HOOLIE

    HOOLIE LawnSite Gold Member
    Messages: 3,981

    If you want to be left alone, just settle up with the guy for what he owes for the mowings...all these clauses and fees and stuff keep most customers honest, but when you DO run into someone like this, it's not worth it to play The Enforcer. It will eat up more of your time than it's worth. And I don't see a judge thinking $5 a day, or $150 month, in late fees to be fair. I don't know the laws there but I've never heard of ANY type of creditor charging near that much.

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