I know it sounds like a line from the TV show "HOUSE" "PATIENTS ALWAYS LIE" but you know what I mean. This week I go by and scout my lawns for who needs cutting because we have been without any real rain for several weeks. Its Tues. and this customer is scheduled for Wed. I notice the neighbor cutting her lawn. Now one other time this year the same thing happened and she said her son came over and "wanted" to try out the lawn mower to see if it still worked. I told her then that I'm in the lawn business not in the drive by business and that she could have at least called me so I didn't waste my time. I originally was hired by her husband that passed last year and he was a dream customer. So I call her about this incident and stated that again she failed to notify me and I wasted my time and that she was discontinued unless she wanted to pay me for this week. She said the neighbor borrowed her lawn mower and cut her lawn too. Very plausable but why didn't she call me or tell him she has a service . I knew she was NOT going to pay me but gave her the option. She called me and left a message while I was working and stated she did not feel obligated to pay me anything and that I never cut her lawn anyway just trimmed and ran around the lawn with that big mower. Now my message to her was simply that I felt she at least owed it to me to notify me the lawn was cut or that she had made other arrangements for her lawn service. I told her I can only handle X amount of customers and I would move on to another full time customer I have on a waiting list who asked to be on my schedule. There is no need to lie about the quality of the job I did just because I called her out on her being inconsiderate. She says she still wants to be my friend but I told her that if she really felt I was just riding around on the lawn she should have been my friend then and talked to me face to face about the job I was doing for her . Customers lie!!! thanks for the vent. I called a prospect two streets over and said I have an opening and picked up the neighbor too. Culling customers is the way to go.