Customers / Potential Customers in bad neighborhoods

Discussion in 'Business Operations' started by Coles Lawn Service, Apr 26, 2013.

  1. Coles Lawn Service

    Coles Lawn Service LawnSite Member
    Messages: 1

    How do you guys & gals handle customers / potential customers in bad neighborhoods? Bad meaning: run down areas where crime & drugs are common things on any given day. I try to focus my business on the middle to high end customer base but I inevitably get requests for bids in these types of areas as well. Profit is minimal at best in these areas and there is also a major concern for the safety of my crew, myself and my equipment.

    Is it better to just politely decline the opportunity to bid or bid high enough to where I wouldn’t get the job anyhow? Thoughts and suggestions please.
  2. Sprinkler Buddy

    Sprinkler Buddy LawnSite Bronze Member
    from Florida
    Messages: 1,185

    "politely decline the opportunity" Why even waste the fuel to give the quote. Just tell them you don't service their area and leave it at that.
  3. Armsden&Son

    Armsden&Son LawnSite Silver Member
    Messages: 2,358

    Play it by ear.... who's to say there couldn't be an eccentric millionaire a block over that is left over from the days before urbanization and he's still there through gentrification and he is looking for a total property re-haul. New lawn, new mulch/flower beds, new patio, new retaining wall.... the whole kit and kaboodle.. You never know. .......
  4. Patriot Services

    Patriot Services LawnSite Fanatic
    Messages: 14,482

    Hope you're equipment locks and you carry. Another poster almost got shot in the face over a wire thief in a bad hood. It ain't worth it if you can't go to the backyard and not worry about your gear.
    Posted via Mobile Device
  5. Chris_NC06

    Chris_NC06 LawnSite Fanatic
    Male, from Sanford, NC
    Messages: 6,825

    I DON'T! Politely decline, I don't service properties I don't feel safe working at.
    Posted via Mobile Device
  6. alldayrj

    alldayrj LawnSite Gold Member
    Messages: 3,793

    They always pay cash, i love it
    Posted via Mobile Device
  7. OakNut

    OakNut LawnSite Platinum Member
    Messages: 4,104

    That's what guys with Wmart mowers, suspended driver's licenses, and trucks with no registration are for.
  8. americanlawn

    americanlawn LawnSite Fanatic
    from midwest
    Messages: 5,955

    Nice point Patriot (I love your handle). Most lawns like these areas often need total renovation. I normally leave a lawn care estimate (price it high), but I also leave a business card from a company that has skid loaders, can haul dirt, and can sod/seed after that. Often times, a total renovation costs as much as the property is worth.

    We seldom "carry", but in these neighborhoods we do (NRA training recommendation). All my guys (except one) have a permit to carry. Even all the gals in the office "carry". Yep -- we are conservative Constitutionalists. God bless America and those who work & pay taxes. :usflag:
  9. americanlawn

    americanlawn LawnSite Fanatic
    from midwest
    Messages: 5,955

    Good one right there Oak. lmao
  10. inzane

    inzane LawnSite Silver Member
    Messages: 2,478

    overbidding didn't work for me. I had bid high on one, they still called back. the backyard had springs, yes springs.. from god knows what.. all over the yard, and a trampoline that looked like a t-rex had a go at it.

    Now, its.. sorry, my schedule is full. :laugh:


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