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Customers that don't Water

Discussion in 'Lawn Mowing' started by roscioli, Jun 30, 2001.

  1. roscioli

    roscioli LawnSite Senior Member
    Messages: 749

    Hey guys, what do you do about customers that don't water their lawns? I had to re-seed an area along their driveway (because it was just paved last fall), and they havent watered it once. They won't get irrigation. Is there something I can do other than beg them to water? Their whole lawn burned out last summer, and while they didnt seem to mind, I did, because it meant no mowing income! What do you guys do in these cases?
  2. Chuck Sinclair

    Chuck Sinclair LawnSite Senior Member
    Messages: 336

    Tell them to take a hike you can only maintain yards that meet certain standards and they don't. it makes you look bad.
  3. Premo Services

    Premo Services LawnSite Bronze Member
    Messages: 1,516

    :mad: I have a customer that I picked up last year. The job pays well, and the customer pays quick. They have a sprinkler system and early this spring, they were watering too much,with the rain I was throwing water off my tires. I finaly got them to slow the watering down. Now, they hardly water at all, theur lawn is so brown. i have given them info about proper watering techniques. The owner was home last week and made a comment about how brown the lawn was, and we talked aboutt watering more, but he told me that if he waters more, the only thing that will happen is the grass will grow. DUH- The only thing that will happen is it will grow, and be nice and green to compliment their 1/2 million + dollar home.Some people, spend the money to install a sprinkler system, then never use it, because you might have to cut every week.
  4. roscioli

    roscioli LawnSite Senior Member
    Messages: 749

    Sinclac, I cant afford to drop these people, its $40 a mowing, real easy, flat area, and they were my first customer ever. They are real nice people, just lazy when it comes to yardwork.
  5. peteloare

    peteloare LawnSite Member
    Messages: 59

    Tell them to begin by using a s.c.u. fert. at 1lb. N / 1000 sq ft. 2 x per year. Set your mowers a 3" - 3 1/2". This should get them through a dry spell and keep you working.
  6. hobbes

    hobbes Banned
    Messages: 78

    Customers that don't water are my favorites. Get them on contract & run the mower over every week at 4", minimal trimming, easy money. Plus you can skip them if it's real hot.
  7. Samurai WeedWacker

    Samurai WeedWacker LawnSite Member
    Messages: 93

    Mechanical timers to hook up between faucet and hose are available for about $10 each at Walmart. Just set the timer and forget about having to come back and shut off the water.

    You can get fancier programmable timers for about $30 each.
  8. script

    script LawnSite Member
    Messages: 115

    If they refuse to water the lawn, I mow it anyway unles they complain about it. I'd like to drop the ones that do that, but I try to work with them if they're good customers, and explain that it's easier to maintain your lawn by watering, than to repair it from drought damage. Unless you get out there and water it yourself, there isn't much you can do to change them other than suggestion. We were suffering here until Allison came through here and dropped us 20+ inches a few weeks ago. Since then we've been pretty much back to normal with the rain on a daily basis. Good luck to ya.

  9. NateinAtl

    NateinAtl LawnSite Member
    from Atlanta
    Messages: 121

    It's a tough call with some customers. If you get them on a contract everything is OK for you. If not, you lose out. Don't make the mistake of being loyal to them just because they were your first customer. You are in the business to make money, and they are obviously trying to keep costs down. It really is up to you.
  10. GreenQuest Lawn

    GreenQuest Lawn LawnSite Senior Member
    Messages: 822

    I agree, get contracts. 90% of my accounts are seasonal contracts. It has been really dry here so I figure up to 50% of my lawns will be skipped this week. No worries though at the end of the month they pay the same.

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