I had a client last year, who had us move the mini-lights to 3 different bush/tree combinations until she was happy. I filmed the final result around the 23rd of december last year, and we duplicated the end effect this year. this year she added a garland arch and starbursts on stakes and 2 small starbursts hanging from her outside carriage lamps. remembering last year, I confirmed 3 times was she sure she wanted the garland and starbursts where she said. we put up all the new stuff, and you guessed it, we end up taking it down, move some stuff and ultimately we do not do the garland, or any starbursts at all. later she complains the mini's are not like we did last year. I calmly show her the video we took last year. she claims that is how it looked before we changed it, and I show here the date on the video, and her work file that shows the 3 different service calls to move the mini-lights, ending with the final move on the 18th of december, and the filming date of the 23rd. clearly caught in a frustrating situation, she throws up her hands and basically says she wants it how she wants it. i ask her how I am supposed to know how to charge for her service, when I cannot track how to do her job even when I am careful to document how we made her happy last year. The conversation spirals downward when she realizes I intend to charge her to move things again, although I am not charging her for the above items she wanted but inthe end did not want. I understand some folks need someone to talk to, but this is not someone who is lonely and needs something to do. She is very busy and has a busy family life, and works part time. I have come to the conclusion that some folks are just nuts. got any nut cases you want to share? try not to use names, remember, this is a public forum that all can read.