We've had several customers that are signed up on an annual service program (avg of which pays $200-220/month) for everything.. and there's been one or two that are just right off the bat annoying. For instance, the most recent customer.. He has been on contract for 6-7 wks and has paid 1 time (which was 2 wks late) and already has had the following services done (under his contract price) mowing weekly (edged bi-weekly) 1 granular fert app (screamin green -clarus pro) 1/2 bag aeration/seeding (avg cost for property his size is $210) pruning everything 1 time (tooks us at least 1 hr) When we were there last week doing the aerating/seeding he was heading out the door for work and had the balls to say "don't forget to prune the Wisteria in the back" so I told him we're not doing any pruning today and this would all be done once we're done with our aeration schedule. Crap like this just sticks in my craw and makes me wanna drop them on the spot.. but obviously I've got more money into the account now and need to compensate for it before dropping him. I know alot of guys have dealt with customers just like that.. ones that need to be more appreciative for the fact that you show up every week (on the same day.. weather permitting) and you're not too hard on them for paying late.. etc, etc..