I don't agree. If you develop personal relationships with your clients, they will give you a lot of slack. One of my clients daughter died in a car crash a while back. They called me Sunday morning to put out pine straw at their home for the visitation. I could not get a hold of any of my employees so I did it myself for them. Things like that will guarantee a client for life. And what I have learned over the last few years, you do not want price shoppers in the first place. That is why I never ever advertise with a coupon. You get what you pay for period. There are no good deals, just fair market value for the time we are going to spend on your property. You want clients that want quality, communication, and punctual service. Price is secondary.