I have an account, The lady is an old German lady, she lives by herself on a 3 acre property, nice size house, this is the 2nd year I have been taking care of the grounds and snow removal. She is a chatty customer and always chews my ear off for 25-30 minutes.. I think she has finaly lost it... Show up today to do Spring Clean-up as discussed about 5 weeks ago in her kitchen while she wrote me a check for snow.. She says to me....Who are you? I tell her, she kind of remembers me, tells me she already has a service but since I was here I could go ahead and do the cleanup. We start working, she comes out and calls me over and shows me a signed contract with another company.. Asks me to call the other company and explain that she had alreay signed a contract with me in Feb.. I do this, leave a message for the other LCO, he calls me back and tells me that this was from Last year!!!!!!!! She pays well, and I enjoy taking care of the property but I just dont know how to deal with this.. anyone else ever run into this kind of issue?