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Cutting GLASS!!!

Discussion in 'Lawn Mowing' started by MOW ED, May 26, 2000.

  1. MOW ED

    MOW ED LawnSite Fanatic
    Messages: 5,028

    After a fine day of cutting I finished eating dinner at about 6 when the phone rang. It was one of my customers in a very expensive house on the water, oh ya did I say I cut his lawn at about 2:30 today.<br>He asked if I could come by because when his wife went into the parlor a rock about the size of a golf ball was sitting on the floor. It seems that this rock became airborne by TORO and entered the screen then window 1 then window 2 at about forehead height - proceeded to hit the wall about 4&quot; below the ceiling slightly chipping the wall and then falling to the floor.<br>As bad as it sounds it could have been worse. No one was home - thank God. And the room was filled with glass statues and paintings covered by glass that are probably worth more than I make in 5 years of mowing.<br>I remember hitting something while mowing (been mowing same spot for 4 years) but I thought it was pine cones as 2 trees are right in the area. I even stopped and looked at the house but didn't see anything. Someone had taken a tree down about 10 feet away and evidentally dragged a rock into the lawn and I cut it. I didn't notice it because of the screen and the angle of the sun as well as no indication from anyone inside ,which no one was home. But I wouldn't have left if I knew what I had done.<br>The homeowner was very nice about it and today I will gladly shell out my 100 dollar deductable to cover the repairs. (the windows were about 2'x2&quot; old style plate glass, nothing fancy) I think I'll put my mulcher on. <br>Should I give him a break on the bill? I'm thinking about either 1/2 off or a free cut for the inconvenience.<br>Any of you ever cut glass, what did it cost you. Oh ya I hope my birthday is a better day tomorrow , gonna find the bottom of a few longnecks, no better make it cans, I have bad luck with glass.
  2. columbiaplower

    columbiaplower LawnSite Senior Member
    Messages: 462

    no way you allready bought the window. It would be different if he told you not to worry about paying for the window but he didnt you did.<br>Just keep on cuttin'<p>-Nick
  3. ed wrote:<p>&gt; I think I'll put my mulcher on. <p>That will cut your productivity by a third.<p>Did you have the defector in the down position when you hit the rock?<p>Let HIS insurance company pay for the damage.<p>If you get to many claims your carrier will<br>dump you.
  4. Alan

    Alan Member
    Messages: 1,185

    So how do you keep the customer if you tell him that the repairs are on his nickel? I got a garage door this past winter while plowing, would not even consider telling my customer that I was not going to cover it. They're not upset, my insurance took care of the damage and I still have a customer. Seems like that is why we carry insurance in the first place.
  5. Gus

    Gus LawnSite Member
    Messages: 75

    I did this once and the funny thing was that the rock launched itself from the opposite side of the discharge chute. The customer was very nice about it and could see that I was pretty shook up when it happened. I paid for it out of pocket being that it was about a hundred bucks.
  6. slingshot

    slingshot LawnSite Member
    from pa
    Messages: 115

    let the owner pay for it i would not pay for it it is not your fault the rock was in the yard it was the tree guys he should have cleaned up whos going to pay for your mowers i own walker mowers and a rock like that just might bust up the gear boxes on the deck that would put me back 800.00 i wouldnt pay for it
  7. Getmow

    Getmow LawnSite Senior Member
    from VA
    Messages: 445

    Slingshot, around here if you didn't pay for what you are responsible for you will 1-end up in court 2-loose at least one customer 3- end up paying for it any way....That is why professionals have insurance.
  8. slingshot

    slingshot LawnSite Member
    from pa
    Messages: 115

    first of all im as profesional as they come and second the post said it was left there by anouther contractor so why is the lawn guy resposible like i said who is going to pay for the 800.00 gear boxes on my walker the lawn should be free of debree
  9. GrassMaster

    GrassMaster Senior Member
    Messages: 447

    Hello Everybody:<p>You get paid a fee to perform Lawn Maintenance & if you hit the rock it is your responsibility as a professional to take care of any damages that you inflict on a property.<p>Lets see now lets reverse this situation & put your self in their shoes!<p>Hello Mr. Lawn Service I just noticed that a rock came in through my window & broke another doing more damage when you cut my lawn earlier today. What are you going to do about it?<p>Well Mr. GotRocks I only get paid to cut your grass, I didn't put the rock there. I think Porkys Tree service left the rock there. BTW Mr. GotRocks why didn't you pick that rock up yo self. I just get paid to cut grass & nothing else. I think the best thing you can do Mr. GotRocks is file it on your homeowners warranty insurance. <p>My rock chunker might have threw the rock through your window, but do you see anywhere in my 14 page contract about rocks or as far as that goes any debris in the lawn, I think you better read my Iron Clad Contract again. I'm protected against customers like you.<p>BTW Mr. GotRocks I'm an unprofessional scrub & I always pass the buck as much as I can. Could you please tell your homeowners insurance adjuster that I also received damage to my $12,000 rock chunker & if they don't pay me every penny I need to get my rock chunker back up & running I'm going to take all of yall to small claims court. <p>LOL, My side is hurting trying to finish this this act of Buffoonery!<p>If I heard a scrub story like this from my yardman, I would make it my goal in life to put him out of business, he wants me to claim it on my homeowners insurance? LOL, I would sue this lawn service like I own them!<p>The problem in the Green Industry now is there is so many people passing the buck & that's why good people like MOW ED can't get paid the Money he deserves!<p>MOW ED<p>You did the right thing & very professional at that, but it's no big deal MOW ED has always acted in a professional manner. <p>Yep, when MOW ED rides by the scrubs, they look till he's out of site & then they go back to cutting there hedge with a machete. LOL, one day I'll hack enough of these bushes & I'll have a truck just like his. Shoot I'll just wait til he wears it out & buy it when he trades it in. I can then rebuild it & paint in gold letters over his professional logo &quot;Scrubs Shrubbery Service&quot;.<p>What should MOW ED do now, hasn't he did enough?<p>Well he corrected the problem in a very professional manner. Should he give them more. Yes, give the gift that keeps on giving. Hand write them a letter telling them what Great customers they are, how they were real nice about the situation, how you were glad nobody got hurt & you were glad that none of that beautiful works of art got damaged. Tell them that all your problems would be solved if you had a 1,000 more just like them.<p>Notice not once was there an apology or I'm sorry. You can't be a professional going around saying I'm sorry & apologizing. Ask anybody that teaches customer service seminars. It's down right unprofessional.<p>What is wrong with the above paragraph, nothing. Mow ED just created a life long customer & will probably get a lot of referrals from these people. Do you think these people would have even cared if he knocked $100 off their bill, no. Because $100 is nothing to these fine people. But that letter will stay with them for ever & make MOW ED $1,000's in the years to come.<p>When we do damage on others property, no matter what it is our responsibility to make it right!<p>Chuck sorry for the long post, but I haven't posted in a while!<p>I feel better now, I dedicate this to all the Pro's like MOW ED out there!<p><br>----------<br>GrassMaster - Home: www.lawnservicing.com<br>My Start Up Page www.lawnservicing.com/startup/<br><p><font size="1">Edited by: GrassMaster
  10. Toroguy

    Toroguy LawnSite Bronze Member
    Messages: 1,075

    Grassmaster,<br>You could make a nice sitcom out of your story. <p>Good points...conduct yourself like a pro, bite the bullet, take care of the problem, and get back to pleasing the customer, and your bank account.

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