I posted in another thread part of the story... THat I had taken my 227 Grasshopper (still under warranty) for a warranty repair. One of the drive pulles on a hydro pump had came loose and "wallerd out" the hole. Simply needed a new pully, pull the old off, slap the new on, reinstall the belt. I also asked if they could check to make sure it's running right, because last fall it was ideling rough, often stalling at idle. He said they would look at it and also check it over and look for any other problems. Forward a week later. He calls me and says it's ready to be picked up, this was Tuesday. I run out there a few hours later and find that it's nice and clean... Went into the office, stood in there for several minutes talking. Went out to where mower was in shop as he was explaining that they replaced the plugs and fuel filter, the filter was partly clogged, and there was also a little water in the carb. He said they took the carb apart and cleaned it out. After that was done and put back together it was running much better. Yes, I was impressed that they had washed it, but he made no mention of a bill, or what I owed, or anything. He opened the overhead door, I drove my mower out and onto the trailer, and I was gone. I had assumed that they must have did the extra stuff and turned it in with the warranty repairs, maybe just hid the labor or something. I was there for a good 15 minutes and he never said a word about money. I thought wrong! Today, I open the mailbox, and oh look... an invoice from the dealer! They charged me a total of $128.89 for all this, one thing I was CHARGED FOR was SHARPENING BLADES! I do NOT pay anyone to sharpen blades. Plus I never asked them to do it. I was also charged "shop labor rate" to WASH THE MACHINE!!! Washing is something else I never asked them to do, they never told me they were going to do it, and then have the NERVE to CHARGE ME for doing it!!!??? I called him about it and HE told me to basically Forget it! He said that I'm the only customer of theirs that's ever complained that they wash the mower and sharpen the blades. He said that they always do that. He went on to say that I complain about everything, blah blah blah... Everyone is always happy when their mower gets washed and the blades get sharpend he told me, even the commercial guys. Matter of fact he went on arguing with me for a good 5 minutes. Finally told me to just take whatever off the bill that would make me happy, for the blades and the washing. Also said that they will never wash it or sharpen my blades either. (GOOD!) So it was $9 to sharpen the blades, of which I won't even be using them till next fall because they are gator blades. And probably, who knows how much time they put into washing it. It had 300 hours of build-up on it. Iv'e washed machines before and to do a good through job can take 1/2 hour. This would be like me showing up to a house for a lawn mowing, and then I wash their windows too, and then send them a bill for it... Sure, some people might appreicate it, but only if it was free! Yes, it's about $20 I'm worried about, but it's the principal of the deal. I never want things done to anything I own, truck, mower, bike, whatever, without getting a call and being told what they want/need to do, and how much it's all going to cost.