I have a new Lazer HP with a 21 hp Kawasaki engine that started losing power and cutting out with 88 hours on it. I took it in to the dealer I purchased it from, a large dealer here who sells a lot of commercial equipment, but also handles other makes and sells to homeowners. When I dropped it off, I was told "5-7 days before we can look at it, plus whatever time it takes to get parts" after I asked when it'd be ready. I was told I would be called when it was ready. Now, after 12 days I have heard nothing from them and am about to give them a call. My question before I get into it with them is, what does Exmark consider a reasonable degree of service for a commercial customer who brings in a nearly new mower that is defective? I was NOT impressed with the dealer's representatives' lack of concern or sense of urgency about my new $7200 mower failing so soon. In fact, they told the homeowner ahead of me bringing in an old rusty Snapper the same thing, 5-7 days. Thankfully, I have decent backup mowers on hand, or this situation would have been a disaster. Does Exmark require its dealers to service the mowers they sell in a timely manner? I look forward to a reply. I have a feeling that I am not going to be happy when I call my dealer today. I would have expected at least a call after a week to inform me of the status. Exmark corporate has always provided great support and service, but if I can't get a mower fixed here locally, that doesn't do me much good.