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Dealing with drunk clients

Discussion in 'Irrigation' started by CAPT Stream Rotar, May 12, 2013.

  1. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Messages: 6,135


    Since we are on a public forum and all I wont go into to much detail...

    But the other night this guy was up my a$$ about a main and wire his "installer" laid underneath some sod 10 years ago or so...

    First he tried to tell me my company installed this system..I laughed at him...
    Overloaded zones 10-12 pgps on a 12 gpm 35 psi POC.

    For over 200$ worth of repairs he kept having me chase areator holes in an hacked main..He was wasted and treats his wife like trash. His wife is a really nice woman who loves gardens and plants..

    After 7 pm or so I said that's it....He tried to have me keep going fixing the mainline repairs..I said if he wanted anymore fixed he would need to go to homedepot and do it himself..

    I have dealt with this guy for 5+ seasons and he gets worse and worse..

    With people like this I don't hold back.granted I don't swear and talk nasty but I don't take his sh!t, and when I leave I pray its the last time I'm going there.

    How do you all deal with them?
  2. Wet_Boots

    Wet_Boots LawnSite Fanatic
    Messages: 50,267

    Time and material. Time and material.
  3. 1idejim

    1idejim LawnSite Fanatic
    Messages: 11,147

    There becomes a point where people can no longer hide behind being old, crippled or impared Ed.

    I bet this is no secret to your boss or local folks and he should back you up no matter what you decide.
    Posted via Mobile Device
  4. Stillwater

    Stillwater LawnSite Platinum Member
    Messages: 4,889

    Long long time ago customer staggers out with a bottle and some glasses, insisted I stop what is was doing come in the house listen to the dead and do some shots, his wife was away for the weekend.
    Posted via Mobile Device
  5. Kiril

    Kiril LawnSite Fanatic
    Messages: 18,334

    Being that you are an employee ..... with courtesy and respect.
  6. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Messages: 6,135

    I Love the dead...If it was my company I would totally have a quick drink listen to a help>slip>frank and call it a day......
  7. CAPT Stream Rotar

    CAPT Stream Rotar LawnSite Fanatic
    Messages: 6,135

    My boss backs me up and actually takes my opinion if i voice it strong enough as I do his...

    even when we both make mistakes we back eachother up as a crew should do...
    a coach will always back up his players and vice verse or should..This client is in the bottom 10%..
  8. mitchgo

    mitchgo LawnSite Silver Member
    Messages: 2,922

    As does mine. Maybe tell your boss you don't want the guy as a client anymore.

    I'll be nice but i'll make it a point I won't work for you unless your sober . I've had a few drunk clients just be di cks! I've just said .. Well Id be glad to help you out on another day.

    Most of our constant drunk clients are really nice .. Happy drunk!!!!!
  9. Sprinkus

    Sprinkus LawnSite Silver Member
    Messages: 2,297

    Schhuk if I schhknow, maysbee schhmack im wiff schhome schhpoly schhpipe!
  10. txirrigation

    txirrigation LawnSite Senior Member
    from Texas
    Messages: 977

    I did a walk through with a customer that swore we weren't getting good coverage. System was great, and he was hammered. I stuck the remote receiver in the smart port when he wasn't paying attention, and pretended like I had crazy powers as I was going through the zones.

    The guy called me the next day and apologized.
    Posted via Mobile Device

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