Dear Thumbtack, Years ago I thought your service was on the right path. Not quite perfect, but on the right path. You helped grow my business while not paying an arm and a leg. I could be selective on my bids knowing there were only 5 others I was competing with. The customer selection at the time was decent, not the crap I see now. I miss the days when only 5 providers could bid. And also getting their contact info once I paid to play. What happened? Now I see about 10 providers bidding every time. And this 'instant match' garbage, WTF?! Get rid of it. And for those 'hood' names people enter like 'P Fuz"....yeah, no thanks. If we're paying money for a quote, at least make them put a real (or what we think is real) name. The junk I see now is insane. Requests for specific dates and times? Requests saying the customer must be there? I've offered insane deals to see if anyone actually goes with me, but they don't. I've also checked the 'insights' feature to see how many customers actually hire a pro, the hiring rate is very low. You folks turned a decent service into a tire kickers dream. Sincerely, A Former Thumbtack User PS: Remember the time Google punished you and your 1st page rankings tanks? That was hilarious!