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death of a customer

2167 Views 12 Replies 13 Participants Last post by  STIHL GUY
Ive mowed for a really great older lady for several years. Its a small account. I heard tonight that she was killed in an auto accident. What do you guys do in this situation? I told my wife I would finish this month up for her and then contact the family (I know them well) and see what they want to do. If they discontinue service and choose not to pay I will let it slid. If it wasnt in a another town I would mow tomorrow to to make it look nice for all the family coming to town. Just wondering what you guys do.
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Sorry to hear about your customer. You've probably already done this, but definitely send a card or some flowers. Not that it matters but do you know what religion she practiced?
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