This is very well said. Tara, what you're doing is great, and if it's working for you guys, that's amazing. It's definitely something that we would dream to have working for us. Again, I don't know how large the company is that you're working for, but it sounds like they're growing fast if they're not already large scale, and for good reason.
I feel like the issue with us is that it's just a job meant as a stepping stone to get to the next job. Obviously, I'm sure that the pay has to do with most of this. Let's face it, unless you work for a company that has seemingly endless growing potential, a lot of people just do the bare minimum to get by. I'm not saying that there's not perks to be had with my dad, as he does treat the "star" employees very well ("star" meaning they show up on time, perform their tasks correctly the first time, and have pride in their work). This also means that no matter what kind of handbook or rules that you give them that are set in stone, the kind of people just using this as a stepping stone are usually just not going to follow them because lawn maintenance jobs are a dime a dozen around us.
We've had a few cases where drug paraphernalia has been found in the truck. I mean... I'm no rocket scientist, but I don't know of a single legitimate employer out there that would allow this with zero negative repercussions to the employee. Of course, these people were fired on the spot, but it just amazes me. I'm not perfect by any means at all, but I can't believe some of the seemingly blatantly obvious bullet-points that have to go in handbooks.
Maybe that's another one of our issues is expecting common sense to be common. Showing up on time every day should be a given if you're an adult. Our motto for the past few years has been, "everybody want's money, but most of them can't even get to work on time."
Is it winter yet? LOL