So the other day, Matt was cutting around a tree, and he broke a bird house. It wasn't attached well to the tree, but that is neither here nor there, he still broke it. He called the customer later that evening to tell her he broke it, and said to buy a new one and just send him the receipt for it. She said ok. Today we received her payment for June, and she took it upon herself to deduct from the bill what she said she paid for the bird house. She said she bought a new one, but could not find the receipt. She said, and I quote, "if you want to check the price, you can go to lowes to find it." Personally i think that is nervy. If she just bought the new one, there's no reason why she couldn't provide the receipt, and besides, I don't think it was up to her to deduct it from the June bill. I believe that would be up to us to reimburse her. You like someone automatically deducting from the bill like that? She's a first year customer, not very impressed with her. Oh and before someone asks, it was 30 bucks off the bill.