Over the years on this forum and other forums the topic of what defines success has come up. And every time there are always some great responses. Ok, so how about professionalism? What constitutes professionalism? If the contractor did exactly as both proposed and promised, and the client is 110% satisfied, with no hesitations of using / referring the contractor - is there anything unprofessional about that? If I submit a detailed, well written proposal, yet I leave my tools in the backyard while we're working there, is that less professional than the other contractor with a less detailed proposal who packs his tools up at the close of every day and carts the tools off the premises?? If I show up at the jobsite in shorts and a tank top (some of us have an upper body) and I openly communicate with the client the entire time we're working for them, and I answer their telephone calls and emails immediately, is that less professional than the guy in clean kacky pants and a colored shirt whom you must leave a voice message with each time you try to call him? Is a contractor who pets the customer's dog each time he's at the property professional?? Is it unprofessional if we hit a fence post with the skid steer bucket and then do not replace the broken fence post? Do your clients give you a choice of cookies, brownies, or watermelon??