Do any of you guys give a client a gift after you complete their project?

MJK

LawnSite Senior Member
Location
Michigan
So you complete the project. It went great. The family you worked with was great the entire time, great communication, organized and very impressive.

After you get paid up have you ever sent them a gift for being such a pleasure to work for? Maybe a gift card for a dinner, discount for work?

Just wondered what others have done or feel about this.
 

DVS Hardscaper

LawnSite Fanatic
Location
County Jail
Umm - NO

,
 

WenzelOSLLC

LawnSite Senior Member
Location
Maplewood, MN
I've never done that but it doesn't sound like a bad idea. Sort of a thanks for the business, gift. Include a nice little letter and a gift card they can use to buy fertilizer for their new garden or send some grilling utensils if you installed a grill.
 

STL Ponds and Waterfalls

LawnSite Bronze Member
Location
St.louis MO
I'll give a giftcard for the Christmas season to say thanks for the project or an account. I try to find out what they like and gear it towards that if it's a restaurant or golf store stuff like that.
 

Red Shed Landscaping

LawnSite Member
Location
North Central IA
I send out Christmas cards for all of my customers during the year and handwrite a message about thanking them and anything specific about the job I can think of and I usually get quite a few calls in the spring for additional work. I have contemplated giving gifts for large projects but feel if I hire someone to do work and they give me a gift it seems as they could have just charged extra for it in the proposal and turned around and gave it to you as a "gift".
 

jsslawncare

LawnSite Bronze Member
Location
North Georgia
Does an invoice count?
 

GreenI.A.

LawnSite Silver Member
Location
North East
If they were a great customer I give them the satisfaction that I will actually answer the phone when they call.

On the other hand, if it is one of the customers who stands over your shoulder and tries to tell us how to do our job, they get the gift of always getting my voicemail and me returning the call at MY convenience.
 

crazymike

LawnSite Senior Member
Location
Ontario
They get the gift of a job well done?

Why would I give them a gift? You already got the job, you're work should stand good enough to get you further work. No gifts required.

Sending a christmas card, a mid summer hey, we're still here, have a coupon, sure. But not a gift.

This is a service industry. Do you expect your waitress to give you a gift after the meal? Not unless she ****** up your order!
 

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