Do you approach other LCO's customers?

Discussion in 'Lawn Mowing' started by HighGrass, Sep 26, 2010.

  1. HighGrass

    HighGrass LawnSite Bronze Member
    from Z5 MA
    Messages: 1,237

    I'm not 100% sure, but I get the feeling that a certain LCO in my town has approached a few of my customers in hopes of taking some of my clients. At this point, I have lost one customer to him but if I'm being honest, he can have her. She was, by any definition a PITA.
    My feeling is that it's not that big of a town, why piss off the competition. Sure, if their customer approached me, I would be more than happy to give them a quote. Otherwise, I just doing what I do and mind my own business.
    Just wondering if I should change my business ethics based on one bad apple.:cool2:
  2. ALC-GregH

    ALC-GregH LawnSite Fanatic
    from PA
    Messages: 7,051

    I follow all of them around. I'm up to 1261 new customers from doing it. :D
  3. HighGrass

    HighGrass LawnSite Bronze Member
    from Z5 MA
    Messages: 1,237

    So you're the guy!:drinkup:
  4. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Messages: 3,758

    I absolutely have never approached another LCO's client and tried to get them. However, if a client calls me and is not happy with their LCO I will give them a quote depending on who the other LCO is. We have some LCO's that I know personally that are honest and do great work and if one of their clients calls me it throws up a PITA warning sign and I will pass on them.

    Now I have had it done to me a LOT by the local cutthroats but I refuse to get in a pizzing match lowballing match with them. I either keep the client or I lose them. I figured these kinds of clients are not what I wanted anyways.
  5. ShooterK2

    ShooterK2 LawnSite Senior Member
    Messages: 815

    I don't approach other people's customers, because there is enough work in my small town for everyone, and because I'm not the kind of person to do that.

    With that being said, I could care less if they approach my customers. If they think they can do my accounts better/cheaper than I do, have at it. I make sure my yards look nice, and if my customers want to switch to another company, so be it. I'll replace them real quick anyway. I honestly don't believe anyone could make my yards look any better than I do. Now, they could throw in some "extras" and get them, maybe, but I won't do that without charging extra. It's just the way it is. I won't work for free. If somebody else wants to run their business that way, that's up to them.

    I'm in this business to MAKE money.
  6. soloscaperman

    soloscaperman LawnSite Gold Member
    Messages: 3,045

    I did that the first week I started my business. I started to realize fast that it made you look desperate and also I was pissing off some local LCO'S.

    I just do an excellent job on my work, let me customers know that if they have someone that needs work done refer them my way. I always have a smile on my face when neighbors drive by and wave sometimes. I now have around 30 customers all from word of mouth within 3 years.
  7. Az Gardener

    Az Gardener LawnSite Gold Member
    Messages: 3,899

    I don't specifically target another companies clients but I do drive the neighborhoods we are already in and note homes that are not in great condition and they will be part of a targeted marketing campaign. They are all someones clients usually I don't know who's. But if the house looks good from the street I wont bother I figure they are happy. There is one company I have picked up several homes from and I have been very tempted to follow his crew around but I can't bring myself to do it.

    If I am bidding a home and it looks good/ great I tell the client just that and ask why they want too make the change. Usually it is because either they are paying a lot or they have communication issues with the crew and they are continuously trimming something the client wants to grow or shearing off the flowers when something is in bloom.
  8. I'm with Az.

    If I see a home that I know is expensive with a lot invested in the landscape and there is a good amount of weeds, overpruned plant material, palms with nutrient deficiencies, I will target that home.

    In these situations it boils down to 2 possibilities.

    1)The homeowner is using a poor company that doesn't know what they are doing.
    2)The homeowner is cheap and does not want to pay for a quality company.

    If #1, I have no problem sellling my company because I know how to keep a property in tip-top shape.
    If #2, I just move along.
  9. Keith

    Keith LawnSite Gold Member
    Messages: 3,979

    This pretty much sums up my stance on it as well. I had a young woman approach me yesterday about a price on a lawn across from one that I already do. I walked the property, and my first question was, who was doing it now. When that cleared the smell test, I looked at the problem areas but did not point them out to her. I then asked her what her concerns were with the way they were handling the job. Her complaints were the problems that stuck out to me as well. I gave her a price that was probably much higher than what they are paying now, and I will probably never hear from her again :laugh:
  10. rain man

    rain man LawnSite Silver Member
    Messages: 2,794

    We put out flyers once per year, then target new homes as they are built, then word of mouth for the duration. If a property has someone and we know it we will bypass the flyer. With one exception...if their provider tries to lowball us we consider their property fair game and will put out a flyer.

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