do you dicipline your customers?

Discussion in 'Lawn Mowing' started by bobbygedd, Aug 5, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    if a customer gets out of line, or mouthy/disrespectful, or is late on payments, do you dicipline them? for example, if a customer calls in a frivilous complaint, the following week, i'll shoot some grass into thier fresh mulch bed, or even skip them that week. another example, i took over this guys fertilizing, the place was a wreck, i told the client it will take at least 2 yrs to get it right. a month into it, i'm there spot spraying weeds, and he's following me around complaining, pointing to every weed, running his yapper, etc. i didn't like it, so now, i just drive by every day and wave, as the chinch bugs are eating the hell out of his lawn, he keeps calling, and calling, and calling, i just drive by, beep and wave. who's that guy who wants to buy a can of chinch bugs? i know where u can catch a bucketful, and they are big too. do you discipline your clients when they do wrong? you gotta treat em like children sometimes
  2. ToroLandscaper

    ToroLandscaper LawnSite Bronze Member
    Messages: 1,177

    If someone pulls bull*** with me i will be a ******* right back.
  3. Brianslawn

    Brianslawn LawnSite Silver Member
    Messages: 2,004


    im interested in appointing you to senior VP of my massive corporation, bobby. you got a lot of interesting, yet good, insightful points. do you ever shoot the 'cheap amatuer' competition with a paintball gun while you drive by. i had a kid last year... decent worker as long as you didnt take your eyes off him. to keep him moving on big yards i carried my paintball gun on my mower. never shot him... but he kept moving.

    SHOWCASE LAWNS LLC LawnSite Member
    Messages: 238

    Seriously Bobby , Not To Start A Big Thing But How Can You Be Like This And Still Make A Living? Where In Nj Do You Work? Dont Post The Town Or Your Co Name Just Give Me The County . I Know Most People In Jersey And In Eastern Pa Have A Lot Of Attitude And Would Probably Take A Swing At You Or Sue You For Doing All The Things You Say You Do .
    I Can Be Pretty Tempermental Myself But I Never Let The Customer See It. I Do My Job To Spec Every Time. I Treat The Customer With Courtesy Even When They Dont Deserve It. I Will Never Do AN Application With A Customer In The Spray Area As That Is A Lawsuit Waiting To Happen.
    Worse Comes To Worse I Get Paid For My Last App And I Send Them A Nicely Worded But Firm Cancellation Letter. I Photo-catoloug Every Lawn ,when They Start And After The First Year , Especially If They Are A Pita , Something Serious Happens, Or I Do Major Renovation For Them . THEN WHEN THEY START TELLING LAWN CARE STORIES I HAVE EM BY THE SHORT N CURLIES. :rolleyes:

    Pitas Are All Are Cancelled At The End Of That Season, You Dont Make Money On Them Anyway.
  5. Limeade

    Limeade LawnSite Member
    from Houston
    Messages: 17

    I would seriously kick some of you guys ass's for doing some of the **** you pull. Painball gun? You had better of had ball bearings in it If I was working for you guys, I just don't get it, how the hell do you succeed? I mean this is business, be an ass all you want, but if a employee, cause that is what you are to them, tried to discipline me... Welling getting fired would be the least of his problems. :)
  6. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    that's what YOU ARE TO YOUR CUSTOMERS, i, am not employed by anyone. i am an independent contractor. god bless america
  7. Brianslawn

    Brianslawn LawnSite Silver Member
    Messages: 2,004

    my boss is an a******!
    hehe :realmad:
  8. Shuter

    Shuter LawnSite Bronze Member
    Messages: 1,171

    I just tell them the way it is. I let them tell me what they want and for the most part it is done my way.
  9. Howard Roark

    Howard Roark LawnSite Senior Member
    from Texas
    Messages: 805

    This is why I moved away from the Northeast. I can't think of even one customer, past or present even close to that. Sounds like a lot of drama in your life bobby. Must be those Jersey tolls! :rolleyes:
  10. lawnprosteveo

    lawnprosteveo LawnSite Bronze Member
    from Tulsa
    Messages: 1,930

    Yes I have and yes I do....I had one guy who was bad about late pays. I quit mowing his yard and when it was finally a** high, he called me...I said I'd mow it as soon as I got a check..then I charged him extra for a cleanup. Another guy (elderly man) started being gripey and rude...always had something snotty to say, like "you were just here last week, this is costing me a fortune" or "are you gonna get that place you missed!" I finally quit showing up....he calls but I dont answer.

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