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Do you go to them or just wait??

Discussion in 'Lawn Mowing' started by southtx, Oct 8, 2005.

  1. southtx

    southtx LawnSite Member
    Messages: 156

    I went to 2 of my clients to other day and when I was leaving they both asked me "DID MY GIRLFRIEND SO AND SO CALL YOU?" No they have not well I gave them your number last week and they said they need someone. Well do I ask for there numbers or just wait around? I don't want to look like I'm needy.....but I could use the clients. I mean the other day my girlfriend's grandpa got me 2 name one with a number called her today and going over Monday to give a price. Just wanted to see what some of y'all would do?
  2. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Simple. Respond by saying, "maybe they just forgot to call me. Do you want me to call them?"
  3. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Yeah, they musta forgot... (at least that's what I would say - Meanwhile the thought is running through my head: It must not be that big a deal - So play it off, nothing but a thing)

    I NEVER make cold calls, not even warm ones. Doing so puts me at their mercy, I am giving them access to the ship's rudder... I ALWAYS let them call me, even most of my regulars, they call me and not the other way around (thou yes I do call to check on things but NOT to solicit work). To me, whether they're doing it on purpose or by accident (hopefully by accident), the scheme of ME calling one of THEIR friends doesn't hold water: If they truly need my services, then they SHOULD have called already and every thing else is just more of the same old song and dance.

    Another way to say it is, from THEIR point of view MOST likely they are thinking like employees and to an employee, it all makes perfect sense. However, from an owner's point of view, it does not. One can not expect them to understand this, it took me years to see things from the other side, I don't even know exactly how I would explain it, other than I play it off and that usually works... If they INSIST that I call their friend, I kinda agree and then do my best to forget about it again :)
  4. DynaMow

    DynaMow LawnSite Senior Member
    Messages: 570

    WOW, these answers suprise me. If you need the work of course call them. This is business, you do it, they need it. I do not understand how you would be at their mercy. Show aggresiveness and go after what you want. Come on guys, if you want it go get it. IMO
  5. QualityLawnCare4u

    QualityLawnCare4u LawnSite Gold Member
    Messages: 3,758

    I never call no one under these circumstances. Everytime I have in the past they act like "what the ^^^ did you call me for"? Act like they are totally dumb about them wanting me to call. Had a guy 4 weeks ago give me his 89 year old mothers yard then he made the mistake of telling me how picky she is, wants it done this way, and no contracts. I did not call and saw him this week and first thing he asked was did I call her. Told him no she will have to call me that I no longer make cold calls that make me feel stupid. Acted like he was po but thats just tough.
  6. Az Gardener

    Az Gardener LawnSite Gold Member
    Messages: 3,899

    If you need the work call, if not let it go. Or soft sell, develop a quarterly or monthly newsletter, put a picture or two of your perfectly manicured property and educate them tell them whats going on this time of year what they should be planning for like seasonal flowers, leaves, Christmas decorations, what vegetables is it time to plant in the garden. This is the best marketing tool I have found. it keeps my clients in the loop, reduces calls to me asking questions, allows me to change or amend policies without the dreaded letter. and I can send it to prospective clients as a guide whether they use me or not.
  7. DynaMow

    DynaMow LawnSite Senior Member
    Messages: 570

    I like this, I am going to incorperate that in my marketing. What a tool.
  8. Ol'time Lawncare

    Ol'time Lawncare LawnSite Senior Member
    from NJ
    Messages: 497

    Bottom line , if you want my service then you have to call me.
  9. K.Carothers

    K.Carothers LawnSite Bronze Member
    Messages: 1,124

    Call! Get the account early enough to squeeze out 2 or 3 more cuts instead of only one-more payup

    I read that someone never calls their customers for work. Are you nuts?? I have landed some serious cash jobs by this method. I am on their lawn all season and see all the potential gold just hanging around to be grabbed like pruning, mulching, or even an entire new landscape look around the house. The customers are so busy with "life" that they sometimes need reminded of these things and are thankful. One job can net you more cash in a day then you would make cutting that same yard all year long. Think about it.
  10. Precision

    Precision LawnSite Silver Member
    Messages: 2,995

    It is very different to call an existing client and say, hey are you gonna be mulching your beds this fall or did you want me to get that, then calling a perfect stranger and begging for a new account.

    If you need the money then call, but you are not in the driver's seat. My clients refer people to me and when they call me I give them an estimate, not before.

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