Do you guys take crap yards anymore?

Discussion in 'Lawn Mowing' started by topsites, Mar 24, 2006.

  1. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    I took a look at this yard today and at least 1/3rd of it was just dirt (and I mean dirt). You know, it's one thing if it's mostly weeds and I can see it's not a class-B or class-A yard but most of it is still covered in something (other than moss or dirt), because this stuff with a half-dozen blades of something sticking up out there drives me nuts anymore.

    They wanted an estimate, I thought about quoting way high but then it doesn't turn me on to go around ripping people off when the simple fact is that I don't feel like running my machines in the dirt anymore. I haven't called back because I'm just not sure what to say.

    What do you guys do when you go out to give an estimate for grass-cutting and when you get there, it's the sahara sand dust and dirt yard?
  2. dkeisala

    dkeisala LawnSite Senior Member
    Messages: 911

    Thank them for the call and decline the job as graciously as possible.
  3. LawnScenes

    LawnScenes LawnSite Member
    Messages: 177

    Give them my number. I'll drive down, work it up, and seed it. Then you can come back in a couple of months and cut it for her. :drinkup:
  4. topsites

    topsites LawnSite Fanatic
    Messages: 21,653

    Thanks... Here's what I'm thinking of saying:

    Thank you very much for your telephone call. While I appreciate the opportunity, I am looking for offers which more closely match my goals and interests. So, I must decline your offer while I do appreciate the courtesy and I wish you well in your endeavors.

    As for the other option (working it up), that would be nice if they're willing to spend the money... something I'm not so sure about but I'll turn it around in my head a few more times.
  5. Xterminator

    Xterminator LawnSite Senior Member
    Messages: 279

    Bid th job to seed it then mow it
  6. DennisF

    DennisF LawnSite Bronze Member
    from Florida
    Messages: 1,381

    Don't turn down an account just because the lawn is junk. Place a bid on the job. If you get can try to up-sell other services that would include seed/sod and fertilizer.

    If the customer refuses to make improvements to the can always drop them for a better account.
  7. dkeisala

    dkeisala LawnSite Senior Member
    Messages: 911

    Sounds a little wordy to me. I just say "sorry but it's not the type of account we typically take on" and then, if possible, point them in a direction where they might be able to find someone to help them.

    This is why target marketing works better than mass marketing. You get fewer of those sticky situations where you find it difficult to tell someone "no" or you end up taking on jobs you'd rather not.
  8. Insometry

    Insometry LawnSite Member
    from Kansas
    Messages: 43

    Tell them you are interested in maintaining a prof. image. Your job speaks about your service to everyone that drives by your yards. In order to speak prof. image, you will take the job if they agree to let you restore the dirt section of the yard so it looks amazing and prof. Tell them about the increase in value of their home (they planning on moving in the next 3 years?) ect...

    If you cant upsale them, just decline based upon the testimonial you want each of your properties to give.
  9. PTP

    PTP LawnSite Bronze Member
    from Tulsa
    Messages: 1,399

    If I had my choice, that is how all of my customers would be.

    You will never have to double cut, it can't be striped, they can't complain becasue there is nothing to complain about, etc, etc, etc.

    Where is the downside here other than it doesn't look pretty.

    It is the customers with the perfect lawns that you will hear from all of the time.
  10. JJLandscapes

    JJLandscapes LawnSite Senior Member
    Messages: 682

    $ is $ u dont have to run over the dirt with the mower if theres no grass there

    If you are a company trying to make a "high class" image and dont want people to think you do bad lawns MIGHT be a reason to turn them down.. but u gotta realize they are paying to have there bad lawn maintained one day they might want to do a big job and fix it up i had 3 **** holes... one this year is signing up for chemicals and a cleanup... the other is gonna get whole backyard seeded or sod and atleast 2 dozen harbivorites

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