Do you let customers decide on lawn cut days

Discussion in 'Lawn Mowing' started by longislandlawn, May 7, 2013.

  1. longislandlawn

    longislandlawn LawnSite Member
    Messages: 143

    Do you guys let customers tell you what days they want there weekly maintenance on? Or do you tell them? I try explaining to customers that I won't be in your particular area, until lets say every thursday for cuts. And thats the day you will get your cut. I can't just drive out to one person on any day of the week to just lawn cut, since gas prices are high. And also with the rain people still don't understand that I will always come the next day to make it up. Sometimes if I am slow , I can even come the day before it rains to cut.
  2. Tunica

    Tunica LawnSite Member
    Messages: 124

    yea I feel your pain, folks are so used to getting what they want when they want with no thought of others. I've stopped trying I just tell them see you on this date. Every one gets one push off on the second "a can you come back in a couple days" I tell them sure, see you when I can.
  3. dathorpe

    dathorpe LawnSite Senior Member
    Messages: 488

    I try to set schedules for industrial or commercial properties early in the week. Really important clients are late in the week so their place looks great for the weekend. Everyone else gets thrown somwhere in the middle. Whenever some small insignifigant job asks to be moved, I'll say that I'll see what I can do (to imply I'll actually make an effort when in fact, I wont). I'll talk with Mr. Insignifigant later and explain that... I tried but there's just no way to move him to friday at noon. Most of the time they thank me for at least trying.
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  4. OakNut

    OakNut LawnSite Platinum Member
    Messages: 4,104


    I'm happy to accommodate their request if it works with my schedule, but if it doesn't, they fill whatever slot works best for my schedule.
    If that isn't acceptable, I guess they will need to hire someone else.

    I've been able to accommodate most requests, but not all. Many of my clients are very flexible and don't care when it gets done, so long as it gets done.
  5. QLM

    QLM LawnSite Senior Member
    Messages: 255

    No I'd don't usually. I do have one and he pays a ton to be done on Fridays. 60 bucks more a month. I told him that day doesn't work with my route. He said how much more will it cost me I don't care so he gives me 2400 a year to do a 1680 dollar job. If you want to give me an extra 720 a year you can be any day you want but Sunday during football season.
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  6. exmarkking

    exmarkking LawnSite Bronze Member
    Messages: 1,012

    nope, everything runs according to a route. When first starting out, you can let them decide, but once you get alot of accounts, to minimize expense everyone goes into a route and that's it.
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  7. zechstoker

    zechstoker LawnSite Senior Member
    Messages: 975

    That's how it is for me as well. Haven't had any real issues yet.
  8. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Messages: 2,128

    New clients can ask, but unless they happen to request the day of the week we will be in their area, they will probably be disappointed. Every area has a day and that's the day each person in each area gets. That being said, the nicer areas and the better work is normally scheduled later in the week and the smaller/not so great areas are earlier in the week. It typically works out just fine. I have a handful of new clients request Friday mows and if they aren't already going to be on Fridays I give them an insane price increase to move them to Fridays and they usually agree that there isn't much difference between Wednesday or Thursday and Friday.
  9. Blade Runners

    Blade Runners LawnSite Bronze Member
    Messages: 1,021

    We always set up service days based on our route and efficiency. If customers start requesting certain days we would be running all over the place trying to accomodate them and our schedule would be a mess. We have never had any issues doing it this way.

    Early this season we had 1 or 2 customers that were not ready to have their lawn done when we showed up on our agreed upon date and we dropped them right then. We also had one that decided to call us 2 weeks after the estimate was sent and want her lawn done the next day. I told her we were booked for the season. We just don't need business that bad to put up with customers like that.
  10. Greg78

    Greg78 LawnSite Silver Member
    Messages: 2,010

    Same here.

    Was just checking out your website. Looks good. You don't use line trimmers? Your basic service mentions mowing, edging and blowing.

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