do you retain most of your customers in the winter time or does a lot drop you?

Discussion in 'Pesticide & Herbicide Application' started by georgialawn88, Jun 11, 2013.

  1. georgialawn88

    georgialawn88 LawnSite Bronze Member
    Messages: 1,075

    yes i know its dead middle of summer but I havent been doing this long and just wondering what your retention rate through winter is? I know a lot of people dont understand the dreadful Poa-annua and pres for winter weeds. Do you have a lot of people cancel on you when the grass goes dormant and its weed free? i guess im asking mostly for the lower half of the country. I know you guys up north are covered in snow the entire winter. Im just trying to figure out what to expect. I would hate to advertise and build up these customers i have and lose 10% when the grass goes dormant and they just dont get it.

    Thanks a ton
  2. LawnGuy110

    LawnGuy110 LawnSite Bronze Member
    Messages: 1,105

    I'm in northern va so we get snow...sometimes. over the pasr year I retained all but one of my customers. Granted I'm only at 26 customers
  3. Ben Bowen

    Ben Bowen LawnSite Bronze Member
    from PNW
    Messages: 1,182

    I think that in most areas you will find the same thing: make sure customers understand that you expect to work for them year-round, treat them very well, and you will keep a very high percentage.
    Posted via Mobile Device
  4. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Messages: 9,296

    90%+ retain. Most of the 10% drop because they are moving or they died.
  5. GreenThumb11

    GreenThumb11 LawnSite Member
    Messages: 46

    I would say 90%-95% as well. But out of the 5%-10% most all call you back in the spring. When you sell the account stress the importance of fall and winter applications!

Share This Page