• Thankful For Your Family…. Business?
    Landscaping businesses are often family endeavors. While this can combine the best of both worlds (personal and professional), it isn’t always smooth sailing. Click here to read more.

do you think i charged to much??

sawman65

LawnSite Senior Member
hello guys
let me ask you all a question one of my commercial cutters came into my shop on sat. his exmark turf tracer had a locked up engine. i check and find no oil and no leak. i tell him i will tear it down and see if we can fix it. on monday he calls and i explane to him his kawasaki was junk (rod broke,cam journal broken) he said he would call me back.
tuesday he calls and said to short block it. i tell him kawasaki has no short blocks the dont make them only engines.he gets mad as hell and tell me to get him a kohler 23 hp a.s.a.p. so i have one overnighted
at lunch the next day he comes to get his mower and i charge him $1875.00 he goes off in my showroom that is full of customers
and said he wont pay it and stormed out to his rig
five minnutes later he comes back in and wants an itemized bill. i give him one
1- kohler 23hp engine 1499.00
3 hr. labor 165.00
2 qt kohler oil 7.00
freight 70.00
1- choke cable(exmark) 14.00
with tax and enviro fee's it came out to
1875.00 do you think i charged to much i mean i could not have done it any faster.and it was done right.....the first time i moved him right to the front of the line. this guy has bought 3 mowers in three years.buys all his trimmer line.mix oil and parts from us and hate to lose his business but i think that is what has happend what else could i do????
 

Lbilawncare

LawnSite Bronze Member
Location
Illinois
What you did was fair, don't feel bad at all. If he wanted a price, etc he should have asked. You obviously went out of your way to help him, it was his fault in the first place because he ran it out of oil. Too bad not every servicing dealer treats commercial customers to that kind of service.
 

hole in one lco

LawnSite Bronze Member
Location
rocky river ohio
Tell him oil is only 2.00 a qt put some in next time and you wont have this problem. This guy probably bit#$s about low baller to but wonts something for nothing
 

lawnman_scott

LawnSite Fanatic
Location
st pete, FL
i was looking online and you can get that engine for $1399, i beleive the same engine. So it seems more than fair to me, and I am pretty critical of dealers for the most part.
 
OP
sawman65

sawman65

LawnSite Senior Member
thanks for your input guys, the more i thought abought it the more i knew i had done all i could. some people you just cant please
on the upside i am so glad i found this place i am allways trying to do better than the next dealer and when you guys voice your problems or praise the service from your dealers it helps us all
 

Cleatus

LawnSite Member
Location
Midwest
he's an idiot. i would have been shocked if i got it back that quickly and it only cost that much. were are you located?
 
Top