Do you use Feedback cards???

Discussion in 'Lawn Mowing' started by AAATreeLandscape, Aug 5, 2002.

  1. AAATreeLandscape

    AAATreeLandscape LawnSite Member
    from MA
    Messages: 35

    I am in the process of developing a feedback card to leave with my clients. Wanted to know if any of you have tried this and could list some ?'s you might ask. Thanks!
  2. outrunjason

    outrunjason LawnSite Senior Member
    from dallas
    Messages: 719

    I was just fixing to ask the same thing! Guess I don't have to now. I am looking for about the same thing. I want to know how we are doing. Mowing, customer service, on time etc. Anybody got any sample feed back cards or survey's.

  3. Richard Martin

    Richard Martin LawnSite Fanatic
    Messages: 14,699

    I prefer the personal touch. I talk to every customer at least once a year and make sure that I'm doing a good job and ask them if there is anything they would like to see me do differently. When you have been servicing the same customers for 6,7 and 8 years you can sometimes start to do things differently and not even realize it.

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