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does any one offer any thing to the customer?

Discussion in 'Business Operations' started by bigmudder77, Feb 20, 2007.

  1. bigmudder77

    bigmudder77 LawnSite Senior Member
    Messages: 297

    I was just wondering if any one offers the customer any thing after you get there business? I was thinking about giving out a free mow it they sign up for the season of lawn mowing with is March-October. (if there lawns not to big. but maybe a big lawn and a free first time mow will get more money) or like giving them a tee shirt with my company name and logo on it.

    i just want to see if any one does any thing like this to get more customers.
     
  2. LB1234

    LB1234 LawnSite Gold Member
    Messages: 3,208

    Yes, we do. Both to new and existing. We have a referral program. Discount rates on other services for full lawn-care, etc.
     
  3. richallseasons

    richallseasons LawnSite Senior Member
    Messages: 479

    Its my point of view that you don't start a relationship with a customer off by giving something away, if they are a long time customer and do business with you on a regular basis then you are in a much better position to once in a while give them something to show that you appreciate them. I too use a referal program for established customers.
     
  4. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Messages: 2,128

    I use a referral program. I offer good clients a percentage off their yearly maintenance bill if they pre pay before the season starts.
     
  5. Lawnsmithcare

    Lawnsmithcare LawnSite Senior Member
    Messages: 264

    How much of a percent because I was thinking of doing that.
     
  6. grass-clippinz

    grass-clippinz LawnSite Member
    Messages: 3

    What do you offer the customer for referrals?
     
  7. bigmudder77

    bigmudder77 LawnSite Senior Member
    Messages: 297

    i was thinking about offering them like $5-$10 off one mowing per suscessful referral. does that sound about right. I was also gonna give them 10% off when they pay in full for the season along with a free shirt or hat with my company name.
     
  8. Woody82986

    Woody82986 LawnSite Silver Member
    from DFW, TX
    Messages: 2,128

    It depends on the client and how much they pay for lawn care in a season. It ranges from 7% to 11%. I give them more of a break if I know they will be adding hedge trimming and leaf clean ups and other services that are not included in the pre payment plan.
     
  9. LB1234

    LB1234 LawnSite Gold Member
    Messages: 3,208

    A $25 gift card. Usually to home ripoff.
     
  10. pbdlandscaping

    pbdlandscaping LawnSite Member
    Messages: 50

    right now i'm a free mow, with a mowing contract
     

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