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DONT buy Wright in Ohio....

Discussion in 'Wright Manufacturing, Inc. (Archived)' started by rshofcols, Apr 1, 2009.

  1. rshofcols

    rshofcols LawnSite Member
    from ohio
    Messages: 86

    Here is the deal fellow mowers, I wanted to replace my Exmark 32" walk behind with a 32" Wright stander. They make this in a recoil and a recoil/electric start. I called 20 different dealers and half of them did not know that (W) made a 32 in the elec. start. I called the Wright and asked and was told "yes" we make the 32" elec. start.
    I ordered the mower and dealer said it would take a week or so (ordered in late FEB) call two weeks later and no mower. Hayword the only distributor for wright mowers for a couple of states ordered the wrong one :hammerhead:and it will be another week, so another week goes by and FINALLY my correct mower arrives:hammerhead:
    Now for the price of this mower I could have bought 2 exmark or scag walk behinds or a 36 and a 32. I called jillian at wright and asked about where my mower was and was told they would look into it. No call. I have called wright about this problem and have not gotten a phone call back yet,this has gotten my frustration to to point where I dont know if they are just incompetent or inconsiderate. I have over 55 thousand in mowers alone and have never ever had this many problems trying to order one mower:cry:
    It may have been bad luck on my part or a bad day for the distributor but Im spending 5 grand on a mower in a recession and I cant even get one phone call. so guys caveat emptor.....
    roger in Columbus
  2. ncls

    ncls LawnSite Senior Member
    Messages: 442

    I used to run Bobcat riders. Sold them off because of Hayward. They never stock the parts that are needed during the year. I don't see how companies allow them to distribute their products.
  3. Happy Frog

    Happy Frog LawnSite Bronze Member
    Messages: 1,224

    It puzzles me that a company with great products don't follow up on customer service.
    Someone needs to be fired...
  4. lifetree

    lifetree LawnSite Fanatic
    Messages: 5,369

    No puzzle about it ... when you're on top of a certain segment of the market oyu begin to think that you can do whatever you want ... until someone knocks you down a couple of pegs !! :hammerhead:
  5. rshofcols

    rshofcols LawnSite Member
    from ohio
    Messages: 86

    Wright followed up and took care of the problem to my satisfaction for the wait on the mower but dont know what will happen between them and hayward. Steve in customer service addressed my problem so kudo's for the customer service
  6. pugs

    pugs LawnSite Gold Member
    Messages: 3,025

    Where can I get 2 exmark or scag hydro walkbehinds in 36/32" sizes for 5000?

    There was a bad time there for a while. We used to deal with Olsen in IL for Bobcat and then got switched to Hayward. At the beginning I think they vastly underestimated supplying their new territories or something. But we have had pretty good luck since then. One big downside is they have nobody that knows anything about parts. If I have a question on something older or something oddball I call Bobcat direct...I dont even bother with Hayward.
  7. rshofcols

    rshofcols LawnSite Member
    from ohio
    Messages: 86

    finally picked up my mower today and was playing around with it. It makes mowing fun again,very responsive and well built and takes hills pretty well. It fit through all my 34-36 inch gates and slashed my cutting time by 60 percent.
    I put the tire pressure down to 14 psi and it did not tear the turf as much but you have to do a wye turn or mow into the turn.
    Even though I had to jump through 10 hoops and hayward f@#ked my order I am very happy with my new wright stander and steve in customer service helped me greatly. Another thank you to ray stoneburner in Amanda Ohio
    roger in Columbus:clapping:

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