is a rip off! Don't use them!

Discussion in 'Business Operations' started by PearceLawn, Mar 8, 2007.

  1. PearceLawn

    PearceLawn LawnSite Senior Member
    Messages: 290

    I placed an order with them and didn't receive a confirmation and a proof of the doorhanger like I was supposed to by e-mail. I called and e-mailed and both went unanswered.

    After a second call I finally got a body on the phone for the confirmation that they received the order and were sending a proof.

    The proof never came, I did receive a tracking number for the order. The next day after still not receiving the proof I called to cancel the order using my tracking number and leaving a return call number to call me back. I again never received a call of the proof.

    Today I e-mailed yet again to cancel my order. After waiting for half the day I picked up the phone and called. I get a body on the phone and he tells me that they were printed at 6 o'clock this morning. I tell him that I called yesterday to cancel and received the response " Since most of our cost is incurred we will not be issuing a refund to you"!!!

    I blew up and long story short got a manager on the phone,went through the whole thing with him for 45 mins and the bottom line was the only thing they would do was to cancel the order and give me 25%OF MY MONEY BACK!!

    I told him that was bull and had him send the order cause I be damned if they are gonna get my money for doing nothing but providing piss poor service.

  2. ACutAbovesiny

    ACutAbovesiny LawnSite Senior Member
    Messages: 590

    Until now i've heard good things from them but I have never used them before.
  3. Lynden-Jeff

    Lynden-Jeff LawnSite Bronze Member
    Messages: 1,405

    Do a charge back on the credit card for "product not as described" if you didn't get a proof.
  4. LushGreenLawn

    LushGreenLawn LawnSite Silver Member
    Messages: 2,120

    I agree, chage back the credit card, but only if you do not like and do not use the doorhangers after they arrive.
  5. PearceLawn

    PearceLawn LawnSite Senior Member
    Messages: 290

    Xoopiter - I have already called them and they are sending out the form.

    LushGreenLawn-I do not like them already and woudn't use them for anything but firestarters. They couldn't even tell me when I would get them.
  6. NMS0219

    NMS0219 LawnSite Senior Member
    Messages: 616

    They do suck. I used them a few years ago and their quality of work is something to be seen. For what they charge plus shipping you can get the work done localy and have a face to put with the name. Just my .02 cents anyway
  7. Vikings

    Vikings LawnSite Bronze Member
    from canada
    Messages: 1,657

    I'm surprised, I always see members on this forum recommending them. Maybe they are too busy and service is starting to suffer.
  8. PearceLawn

    PearceLawn LawnSite Senior Member
    Messages: 290

    Customer service was the worst I have ever encountered before. If treated a customer the way I was treated then I would be out of business.
  9. nick-bigfootlawn

    nick-bigfootlawn LawnSite Member
    Messages: 106, cheaper and better quality!
  10. PearceLawn

    PearceLawn LawnSite Senior Member
    Messages: 290

    I will give them a shout. I am still fuming from those other guys.

    Thanks for the info. Much appreciated.

Share This Page