If I'm supposed to be there on the week, and it doesn't get cut, then that is MY problem. I deal with it. It is not the fault of the customer that the given day that their scheduled visit is on is set back a day, or two, or three, etc. As far as the "too much nitrogen" thing, well, that just doesn't happen with me. There are times when I'm late getting in, and I know I'm late, but that is my responsibility. If I was busier, I'd be even later - but I sure wouldn't bill the customers all the more for it. It's all part of the biz. Now, if for instance I came onto a new job, and it was long and needed extra attention, then that is a different story. Or, if it was a bi-weekly arrangement (which I don't do for this very reason), then that would be a seperate issue, too.