I'm noticing in the replies to some of my questions (thanks a ton, BTW), that you have different contracts - It sounds like you have seasonal or multi-year contracts for commercial lots, and then maybe one year/seasonal contracts for residentials, and then others who call whenever they think they need it. Do you have a vastly different contract for each? Do you even have contracts for the 'as needed' people? Oh - one other question about residentials - does the same rule apply regarding teachers, doctors and lawers? You know what I mean.