About a month ago we picked up this account that a large company was doing. The homeowner said they were in there and out in five minutes and he wasn't satisfied. So anyways, the guy asked us to bag, and cut part of his yard a different height. So after the second week this guy is praising our work and was very happy. Then comes the fourth week. He was complaining that we cut his lawn shorter this time and caused his lawn to brown out. First off we have our mowers set and never change them, one shorter and two higher. Secondly, the logical reason why it browned out is that it hasnt rained in nearly two weeks and its been 100 degrees for the past week. So were considering dropping him if he continues to be a pain. What should we do, i dont know if hes worht our time.
Drop the this account???
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Is it M. Silverman? Loose him like a bad habbit
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5,778 Posts
he is out like the fat kid in dodge ball:blob3:
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Shop is in Bridgeton, work in Creve Coeur, Ladue, Chesterfield, Frontinac, Hazelwood, Town and Country, Ballwin, Ollivette, U City, Clayton, Maryland Heights plus a few other areas...
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TEIDEMAN
I work on 2 STRIKES plan myself.
KINGBMAN I'd explain to client that HE HAS TO WATER and count this as STRIKE ONE!
Mike
I work on 2 STRIKES plan myself.
KINGBMAN I'd explain to client that HE HAS TO WATER and count this as STRIKE ONE!
Mike
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9,013 Posts
true sometimes I use one strike or two..it just depends on whether it is a slider or knuckleball...maybe a curve..ahh what the heck a fastball.
I guess what it comes down to is how much THAT current situation is a pain in the [email protected]@. If it is something minor just ride it out, but if it is major that stressed you out and causes problems for you and your crew just move on to another customer.
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5,778 Posts
did he sign a contract to start with
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Its your call but I have found that some customers that appear to be a pain may just need some personal counceling if you are so inclined to do so.
If you can tactfully approach him and explain what is happening you may get him to be a great customer. Some people will listen to reason.
It may be the reason that he went from a big company to yours. I have customers that want to see the owner on their property because they know I am accountable. Large companys have their place in this market but they usually do the big industrial sites. The smaller LCO's do many of the residential market because of the personal service. Don't get me wrong, there are some good crew foreman out there that keep the troops in line and cater to the customer but it isn't real prevalent here.
Try and talk to the customer, I have one like this and it only takes a little courteous communication to make him know that you are concerned for his property. If he is worth keeping, he will understand your reasoning. Good Luck.
If you can tactfully approach him and explain what is happening you may get him to be a great customer. Some people will listen to reason.
It may be the reason that he went from a big company to yours. I have customers that want to see the owner on their property because they know I am accountable. Large companys have their place in this market but they usually do the big industrial sites. The smaller LCO's do many of the residential market because of the personal service. Don't get me wrong, there are some good crew foreman out there that keep the troops in line and cater to the customer but it isn't real prevalent here.
Try and talk to the customer, I have one like this and it only takes a little courteous communication to make him know that you are concerned for his property. If he is worth keeping, he will understand your reasoning. Good Luck.
Dont drop this new customer!!!
He can easily be salvaged. Just get him to wear one of those Invisible Fence dog collars. Then run the wire all around the house except for the driveway. He can come and go, but as soon as he steps out of the front or back door to do a micro-inspection BZZZZZZZZ as a warning then ZAP ZAP ZAP if he takes it too far. Before long, hell just look out the window and everything will be fine.
If that doesnt work right off, you might try one of those anti-barking-collars. Then theyll have to resort to a lot of waving of the arms and pointing. You can interpret those gestures anyway you wish.
He can easily be salvaged. Just get him to wear one of those Invisible Fence dog collars. Then run the wire all around the house except for the driveway. He can come and go, but as soon as he steps out of the front or back door to do a micro-inspection BZZZZZZZZ as a warning then ZAP ZAP ZAP if he takes it too far. Before long, hell just look out the window and everything will be fine.
If that doesnt work right off, you might try one of those anti-barking-collars. Then theyll have to resort to a lot of waving of the arms and pointing. You can interpret those gestures anyway you wish.
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blue that is a great idea i love it zzzzzaaaaaaaaaaaappppppppppp
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Here are two interesting threads on this topic.
What a day? Dropping two customers.
Nothing Worse Then A Pickie Client!
What a day? Dropping two customers.
Nothing Worse Then A Pickie Client!
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lmao
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4,351 Posts
who cares, he's still paying you, suck it up and do your job.
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