First of all, when I first got this cust (senior Italian lady), I was already pretty much booked up for this season. I priced her at $35 per cut but she bargained me down to $30. I said okay but I will only trim the back every second week and the back is most of the work as the front is very small. After the first cut she says her husband got angry at $30 and said they would pay only $25. I told her I was not interested and walked away. She called me later and said $30 was okay. The back yard is a veritable jungle of overgrown gardens filled with weeds, etc, bushes and trees never pruned and hanging over grass so you can't get even close to cutting all the lawn without damage to yourself or the equipment. (left with scratches everytime I cut there) So how far do you trim?? without knocking down other plants as well?? Last week she called and said NOT to cut as it was not growing much with the hot dry weather we've had. When I cut it today, it is 6 - 8" long and of course the trim was now 3 weeks long. She came out and complained that the trim was very bad (I hadn't got to it yet). She also said that she cancelled last weeks cut because I've been doing such a lousy job. MY BLOOD BOILED!! Doesn't want to pay what it's worth, cancels a cut when it needed it (was also due to be trimmed LAST week), has a yard where you can't define lawn from gardens, doesn't do any of the garden work herself and doesn't want to pay to have it done either. THEN EXPECTS THE CUT & TRIM TO MAKE IT LOOK PERFECT. TOLD HER THEN I GUESS I WON'T DO IT AT ALL ANYMORE,... THEN I LEFT BEFORE I SAID ANYTHING I MAY REGRET LATER. Oh, almost forgot. Since I was already booked up, I fit this cut in on a Tuesday, she comes out and says "We want you to cut on Fridays, not on Tuesdays. We want it nice for the weekend when people walk past to the park". Ya right (I did conceed to Wednesday) Sorry for the long sob story. BobbyGedd, ... what size shovel would you use on this one?