I dropped a few customers this season for various reasons. I managed to find someone locally who wanted to take them on, and sold the accounts to him. They were basically some every other week people and a few lawns that were kind of pitas to do. One customer was not happy that I decided to not do her lawn again. I basically didn't want to to her yard anymore because she's got a hill in her back yard that I have to push mow, that's just become too much of a pain to do after 6 years. The conditions don't allow for me to use a big mower on, and even if I could it's often too wet to get a wb on to cut. I tried to explain to her the reasons, and that it wasn't anything personal and pointed out I found someone to fill my place and keep doing her lawn. I liked the woman, she was a good customer, and she pointed out she was a good customer and willing to pay more if I had asked. I kinda felt bad about that. Top it off, a recent estimate request I got was from someone she recommended me to, and she wasn't happy that I was willing to do that lawn but not hers. So, I pretty much made her mad, although that wasn't my intentions. Anyone ever have a problem like that when they dropped a customer?