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Here's a letter that my wife helped me get just right, only to be never used. The customer "found someone else" after being charged extra for three week mowing (bush hogging).

September 10, 2003


Mr. and Mrs. XXXXXXX,


Due to the increase in my weekly mowing customer in the AAAAAAA area, I am forced to discontinue mowing in the BBBBB and surrounding areas.

I regret to inform you but I will have to terminate our mowing agreement effective immediately. I apologize for any inconvenience that this may cause you.


Thank you,
Crawdad
 

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Better to talk to them in person, if they've been a reasonable customer. Don't slam any doors. The one in my previous post was a PITA.
Crawdad
 

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I agree with Fantasy, and raise the price.

That way you can keep the customer, especially if they are happy with you. Additionally you can step up your marketing in that area and win some additional business. More business can justify making the trip.

You know your situation better then I, and the advice I just dispensed may not be practical. If you are losing money and you have no prospect to fix it, and raising the price won't help, then make an attempt to talk to him in person. If you can't do that, then give him a phone call. It would be nice to give him some notice like two weeks or so, just so he doesn't feel abandoned.

Hope that helps.
 

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I was going to post that the season's almost over, just wait him out until next spring and dump him then. But then I saw you are in Texas, and probably don't have the winter down time that the northerners do. When I have a problem customer like that, usually I don't invite them to return next season.
 

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If you know of another LCO in the area that might be interested in taking on a new account.....sell it to them. I advertise in the yellow pages and get calls from areas I don't service. I had been giving them to a friend of mine. Starting next year I told him that I would sell them. I would refer him.....if he gets the account then he will pay me 4X what he charges for the weekly service. Or you could sub-contract it and make a little every week if you want.

You have options.

MATT
 
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