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Dropping accounts during season

Discussion in 'Lawn Mowing' started by ince8728, Jun 2, 2005.

  1. ince8728

    ince8728 LawnSite Member
    Messages: 249

    So i had this one account for about 1.5 years, did all the maint + snow removal. This woman was always a b*tch and always whined about everythin. She thought that she was entitled to a clean-up everytime there were a few leaves in her beds. Also her mother (old & senile) would always come out and harass my workers saying that "thats not how you do it, or when my husband did it he didn't even need a mower w/an engine (reel mower)". So I cut it for the last time the other day, then i put a short letter in her mail box saying that i will be discontinuing all services effecting immidately. I just got a pissed off message from her. Did I do the right thing? Also should i return the call i'm trying not 2 burn britches, cause i don't need anyone shooting their moulth off.

    - Matt
  2. kc2006

    kc2006 LawnSite Silver Member
    Messages: 2,443

    Did you do the right thing? Well I'd say so if it was that big of a pita to deal with.

    I'd call them and see what they have to say or explain why you dropped them.
  3. ince8728

    ince8728 LawnSite Member
    Messages: 249

    yea, that was by far my worst pita! I have plenty of accounts that love my work, and i get some to pay more that they did w/their last guy because they like the work so much. I'll prob call, but it's not somethin i'm looken foward to.

    - Matt
  4. DFW Area Landscaper

    DFW Area Landscaper LawnSite Silver Member
    from DFW, TX
    Messages: 2,116

    It's a lot easier to do when they are on next day credit cards. That way, you can drop them AFTER you have processed payment.

    How much do they owe you right now? Think you'll get it?

    As for the decision to drop them, I think that was a great decision. I wish more LCO's would start doing this. I've only dropped one customer in three years, but if I could go back in time, there are three others I would have dropped too.

    The whole problem is, typically, the LCO does the work on credit and at any point during the year, the PITA will owe money, so dropping them isn't without financial risk. If you hurt their feelings, they will probably figure out a way to justify non-payment, at least in their minds.

    DFW Area Landscaper
  5. ince8728

    ince8728 LawnSite Member
    Messages: 249

    ooo no, i made sure they paid for the month before i said anythin. I put up w/her for the last day, got the check and had the bank process it. The nxt day i wrote the letter & took care of things.

    - Matt
  6. lawnguyland

    lawnguyland LawnSite Bronze Member
    Messages: 1,108

    It's all about the letter saying you suck, you're fired. Do it nicely, and lie even, just let them think you are sad to lose the job.
  7. Travis'lawnsn'at

    Travis'lawnsn'at LawnSite Member
    Messages: 5

    I live in a horrible area for business and last year I peaked at 70 yards with up to 3 workers with me. many people were the something for nothing people. not dealing with them will make the job so much less stressful for you.

    this year I'm only cutting just over 30 and I only use one helper. I just wait for minor landscaping calls to fill my new free time. volume of business is way down but I'm profiting more with much less problems.

    don't feel bad for anyone who gets the axe, it is usually warranted.
  8. shortgut

    shortgut LawnSite Member
    Messages: 185

    Dropped 1 customer the 1st part of season I had sent him a bill for $35.00 he sent me $30.00 I called and ask him about it he said that was all he was going to pay so I told him that he needed to find somebody else .
    The 2nd one is a commercial Dollar Store and you spend I kid you not about a hour doing nothing but picking up trash and then about a hour weed eating and then 1.5 mowing too much manual back breaking labor for me plus if it rains then it is a red clay mud hole so I decided to cancel it too. Got one more that is more weed-eating and trash pickup than mowing it to is fixing to go bye bye .twj
  9. Mo Green

    Mo Green LawnSite Bronze Member
    Messages: 1,487

    Don't sweat it. If you didn't like working for them, then it's your option to cancel them. They'll get over it.......and then they'll find someone else to harass.
  10. Tn Lawn Man

    Tn Lawn Man LawnSite Senior Member
    Messages: 479

    This is why I do invoicing in the middle of the month so at the end of the month I am owed nothing.

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