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Dropping Customer's

Discussion in 'Lawn Mowing' started by GSL 23, Sep 6, 2003.

  1. GSL 23

    GSL 23 LawnSite Member
    Messages: 42

    I would like to know what you would do in this case. We have had some customer's that still do not pay after a month or 4 cut's but we have had them for several year's. What do you suggest.

    Thank you

    DUSTYCEDAR LawnSite Fanatic
    from PA
    Messages: 5,132

    ding dong pay up sucker
  3. PPLMike

    PPLMike LawnSite Member
    Messages: 48

    Find out the reason that they are not paying you, then take it from there.
  4. SpudsM15

    SpudsM15 LawnSite Senior Member
    Messages: 628

    get them to pre-pay you
    tell them its your policy that if they don't pay ontime for say umm 2 bills... THey now have to pre-pay you

    Or at beginning of season when getting agreements put together add in a part about late payments...for instance you'l add a 2%fee for late payment something like that.
  5. 1MajorTom

    1MajorTom Former Moderator
    Messages: 6,073

    How are you billing them? By the cut?
    Or are you billing them after a month of service, and they still aren't paying you for another month?

    If you're billing by the cut, then maybe paying after each and every cut isn't convenient for them. Some people may choose to handle all their bills only once a month.

    SO your first step is to make it convenient for them to pay.

    If you aren't already doing this.... bill them once a month at the end of the month, get a red stamp made up at Staples or business supply store that says, "Payment due within 10 days", and see how that works out for you.

    Let us know how frequently you are billing them. From the way I read your post, I'm assuming you are billing them after each cut?
  6. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    i use bubbas collection service. this guy in 6/6, used to play semi pro football in florida. and he dont care if he goes to jail. he gets 50% of the collection. dont know if he will travel to rhode island though, thats a long bike ride for him.
  7. craigs lawncare

    craigs lawncare LawnSite Senior Member
    Messages: 307

    GSL 23,

    I say if you can afford it, keep them. Some times things happen to us in life that we can't control.
    I have been mowing for about 9 years now. I can think of two customers, right off the top of my head that I charge weekly but sometimes they will go three or four weeks with-out being home. One of my current customers who I have had for about seven years holds the record at six weeks with out paying.
    Be patient with them, in the long run, this little convenience to them will set your services apart from the competition.
  8. work_it

    work_it LawnSite Senior Member
    Messages: 976

    I'm with Craig on that point. I have a couple of customers that are hard to catch at home. They've always been good about paying and I know they will pay. One guy owes me for 5 weeks, and a woman that owes me for 6. I'm not worried about them though. I just sent out end of the month invoices and included their accounts with them even though they normally pay every week. If they don't respond to those by sending in their payment, or call to make arrangements to pay me personally; then we have a problem that will be delt with accordingly.
  9. Shuter

    Shuter LawnSite Bronze Member
    Messages: 1,171

    Communicate with the customer to find out what's going on.
  10. bob

    bob LawnSite Platinum Member
    from DE
    Messages: 4,260

    Give them a call and ask them whats going on. Then tel them that your adding a late fee starting the next month. I think by law the most you can add a month, is 2%.

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