Question for those wiser than myself.. Recently we've gone about two solid weeks wothout any real rainfall, of course the grass is drying up and going " dormant "... Today, while cutting one of my best clients property, the gentleman came out side and said " Willy, please don't cut the front yard, it doesn't need it. Also, I was gonna ask you to start coming when we call..." I responded with " Mr. K, I don't operate on a Per Call basis." We have an agreement to service your property on a weekly scedule". He was obviously pertrubed by this, and said, " Well the grass just isn't growing right now, ( I agree!) and what are you going to do come winter?" To make a saga short, at first, I just said basically, that the "free" cuts in the months with 5 weeks helped to offset this. I left, ( he agreed to kepp things " as they were", but I could tell I was upsetting him ) . So I left and went to my Granpa's house ( the next street over LOL) and was speaking with him about it.. He said, Along the lines of " The customer needs to feel like your not ripping him off by cutting the grass when there's no growth, and still charging him for it." So here's what I did. After talking to Gramps, I rooled back to Mr. K's house and said, " Mr.K, I realise that I am not giving you a fair deal, How about this, During the drought/winter, I will cut back to an EOW scedule, and charge you Half of your usual price, again I appoligise for treating you in an unethical manner previously, and I would really like to kepp you guy's happy, and as a long term customer." He was VERY pleased, and agreed to that, and that when the growth resumes, we will go back to our orrigional arrangement.. I felt like this was the right thing to do, and I kept my customer. My question is, How Do I word an agreement for yearly service to explain this policy, and how many of you more experienced guy's would do this?? I'm just wondering how some of the people I respect here would have handeled this.. Comments/suggestions are more than welcome..