I dumped a customer today after putting up with a lot of complaining for the last few months. I've never done it before out of respect for customers in general, but this woman pushed the wrong button today. She complained about how quickly I cut the lawn and that she should not have to pay as much if I can mow her yard as fast as I do. That hit a raw nerve with me and I told her to seek bids from other lawn care companies because I would not be back. The look on her face as I was leaving was worth the loss of a customer. Like I said, I've never quit on a customer before. Now after doing it for the first time I feel pretty good. Anybody else get a good feeling from giving a customer the heave ho!