DuPont's Fuzzy Logic

DA Quality Lawn & YS

LawnSite Fanatic
Location
Rochester, MN
DuPont is flat out being mysterious about this whole Imprelis thing

1) Product Return: some guys are saying on LS that they are getting refunds for ANY Imprelis they purchased from their dealer period. I called my dealer, he said no way, only refund on partial containers, not empties. I then called DuPont, and although the lady was nice, she didn't really know how the refunds worked?? Huh??

2) Claims Resolution Agreements: I called to ask where mine was at for my customer. DuPont said 'in process' but could not give a timeframe. The whole process just seems to be in a haze. Huh??

Frustrating.
 

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