Recently got a little Echo SRM210i (love the starting system by the way). The problem I have is: How do you get the spool off the head??? The instructions say to twist the head until the little white pegs are out of the holes and then you can pull it. Problem is the darn thing won't twist so I can pull it off to restring. What is the trick?!?!?!?!???? This is the first time I've run an Echo anything and I got a good deal on this brand new so I figured I'd give it a try. The thing starts and runs great but the head has been nothing but problems. It came stock with a Rapid Loader head (what a joke!), so I called Echo and told them that "if I had realized it came stock with the Rapid Loader head I wouldn't have bought it, that Rapid Loader heads are not the industry standard. Tap - for - string heads are and that I feel Rapid Loader heads should be available as an option". I've got to say: I'm impressed with Echo's customer service department for helping me exchange the head for a bump - for - feed head. However, it seems to me like a piece of s***. But I'll give it the benefit of a doubt because perhaps I am doing something wrong. Or maybe it just isn't working right (but keep in mind I have run this new spool for less than 10 minutes). Any help on this is appreciated.