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Elderly customers who can't hear

little green guy

LawnSite Senior Member
I have a problem, when I call some of my elderly customers they can't hear me and keep saying "who, who who" and it gets realy anoying. I had one cutomer hang up on me today. I speak loud and clear. I think they need caller id. Anybody got any solutions?
 

Duncan IN

LawnSite Member
Go into the business of selling hearing aids as a side job. or go to a local hearing aid business and refer them to a few of your customers as potential clients. If that doesnt work your get a megaphone :)


 

Keith

LawnSite Platinum Member
Location
Central Florida

I think some people have selective hearing. In other words, they hear what they want to. If you called them and suggested they may have won something or you were going to give them something, their hearing might be greatly improved. Otherwise....a pen and paper dude:)
 

thelawnguy

LawnSite Silver Member
Location
Central CT
I rarely call my customers. Why do you need to call these people?
 

landscaper3

LawnSite Bronze Member
Location
Southern, Maine
We or should I say I dont call our accounts unless late on monthly billing or have not serviced them for whether beyond our control and running behind. My wife does the P.R. stuff and that works out for me. I keep my P.R with customers when we arrive and when we leave (greet them with a smile and say hi and leave with a smile and say have a nice day). Im not sure why you are calling them but I would say just go up to there house and talk with them.
 

Premo Services

LawnSite Bronze Member
Originally posted by little green guy
I have a problem, when I call some of my elderly customers they can't hear me and keep saying "who, who who" and it gets realy anoying. I had one cutomer hang up on me today. I speak loud and clear. I think they need caller id. Anybody got any solutions?
I have a few that are that way, my bus. # is my pager & when they call I get message and go to their house and talk to them in person.They think I made a special trip to talk to them about what they wanted, really makes em happy & gets me a lot of refferals too.
 

awm

LawnSite Gold Member
Location
stanfield nc
I like Mow Money idea.I have dealt with this
a lot.Whats bad is when they call and ask
you to come out,(thank you,ill be looking
for you then)an forget to give address
or any way to get there.Happen fairly
often and i havn t come up with a solution yet.
 

jaclawn

LawnSite Senior Member
Location
South West PA
Had an elderly wonam call and leave the following on my machine" Come and plow my driveway".

I have no idea who it was.

Problem is that she will never relize what she did, (not leaving her name or number), and the only concequence will be that she will tell her friends/relatives/neighbors that jaclawn did not plow her driveway.
 

dylan

Member
I had a lady call me, ask me to call her back and then leave my phone number on my answering machine.
I also have two elderly and very deaf customers who like to have "conversations". Those are tough.
 
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