The e-mail thing is great. except many times I have replied, went and looked, made a quote up, sent it out and oh well I changed my mind. or I can't really afford it right now. You have never talked to them in person, they don't even realize they are dealing with a real person and wasting your time. I had a guy on Saturday that wanted a quote to trim his tree. I was booked with other appt. until 1. He said can you come earlier, I said no. He says ok 1. I got there at 1 and some hack had given him a quote and done the work already. Funny thing is I think he told them he would clean up the mess and he wanted it cut right back because all that was left was a hudge mess and a tree trunk! Pretty sure he was pissed when he got home.