$650 doesn't sound bad. We spent $3k on new patio sliding door last year. Local, highly reputable company. They guarantee the door for "life" (meaning as long as we own this house). They said if I get bored and throw a baseball through the glass door, it's covered for free.
Any chance your customer has this sort of deal and are unaware of it?
For what it's worth, we broke a customer front door glass and I think that was $400. Slider would be more I figure.
Yea man this sucks for sure. Definitely ruins a day, if not the entire weekI should have added more info. This is a condo complex. Highly unlikely there is a breakage guarantee on the door. An old guy occupies this thing in a marginal part of town. I just want to get it fixed for him quick but yet not get hosed over either.
Sounds like yall kind of think $6xx is about what it will be...damn.