How would you handle this? Of course the opportunity is there...especially during the blowout season. Neighbor comes up with cash while your tech is at a scheduled stop. Nobody will know, right? Customer calls the office for service work...they are not in your client base. New customer, right? Wrong... "I have a zone that won't shut down". Can you send someone out to fix the problem?" Sure...who am I talking with? "**** ****** @ 1234 Main street." Can't find them in the computer Are you sure we've been to your house before? "Yes. **** has been blowing out my system. I'm ******'s neighbor." They are not in the computer. I give him the benefit doubt. Many times they will do "walk ups" as long as it doesn't put them off schedule. It's not unusual for them to turn in cash and/or checks with their daily logs. They are then added to our client base and sent a receipt of payment. This activity will always be documented on their logs...or should be. Checking his log on the day he blew out all the neighbors, this "new customer" is not written down as being completed. I have little doubt left as to what the truth is with this matter. BTW ~ I'm talking about a 17 year employee here. Hard working man with valuable site and industry knowledge.