Maybe I have a charming personality. I do have a profolio. Honestly, i haven't brought it out to a customers house in over a year. If someone is interest in hiring me, i either take them out to a previously completed job in their area or they come out to the job i am currently working on. I've signed my share of jobs with showing no pictures and no job site visits. What insures the customer that i know what i am doing? Well maybe the fact that every reference i give them tells them that i did exactly what i said i was going to do. I still can't belive you guys are busting on me for relying on subs to educate the customer. How many people KNOW everything about lighting, irrigation, horticulture, gunite pools, etc etc etc.