Ever give your customer some extra's?

Discussion in 'Lawn Mowing' started by alpine692003, Apr 14, 2004.

  1. alpine692003

    alpine692003 LawnSite Bronze Member
    Messages: 1,502

    I was wondering, do you guys ever give your regular customer's some extra's services or goods?

    ie) I have a regular customer that I cut lawn, garden bed maint, spring cleanup, install plants/tree's, trim ..

    Her lawn is a bit thin, I have an extra bag of grass seed that is opened and I told her I'll throw in some grass seed when I mow her lawn next week.

    you guys ever give something for freebies to customers?
  2. Yard Perfect

    Yard Perfect LawnSite Member
    Messages: 133

    I try to do something extra everyday for a least one of my customers. That way a couple times a season, each get some little bonus that keeps them coming to me.
  3. grasssin

    grasssin LawnSite Senior Member
    Messages: 361

    yeah i do

    my first account starting out I aerated her yard and seeded for her. She doesnt know what that is and doesnt buy the extras, but she was my first so I treat her special!
  4. alpine692003

    alpine692003 LawnSite Bronze Member
    Messages: 1,502

    grassin - same here, this customer was my 1st regular customer so I give her extra's..
  5. huckleberrrylawngod

    huckleberrrylawngod LawnSite Member
    Messages: 4

    my thinking is you dont need customers you need raving fans
  6. EastProLawn

    EastProLawn LawnSite Bronze Member
    Messages: 1,110

    Only for loyal and good paying customers ( a very small group )
  7. lawnman_scott

    lawnman_scott LawnSite Fanatic
    Messages: 7,547

    As soon as the cable company gives me some free pay per views i will.
  8. specialtylc

    specialtylc LawnSite Bronze Member
    Messages: 1,656

    Used to but not much anymore. Most dont appreciate it.
  9. bottlefed89

    bottlefed89 LawnSite Member
    Messages: 243

    If they are in a high end neighborhood I want to leave there with their place looking perfect. All the passers-by don't know what all I do there, and i don't want them to assume anything. So, if something reasonable needs doing and I'll look better for it, then it's a go...
  10. MOW ED

    MOW ED LawnSite Fanatic
    Messages: 5,028

    For the loyal longtime customers. There loyalty keeps me in business. I will do a free edging (no we don't include that as regular service here) every now and then. Sometimes they just want to BS for a little. I try and talk a little when I can but I don't make it a weekly occurrance. I believe your time listening and talking to them is priceless.

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