not hang up the phone when the answering machine comes on and find out what they REALLY think of you? This happened the other day with a customer that has over time been getting worse and worse about wanting little nit picky things done for "free". All last year when I would show up weekly, he would want me to clean up some pine needles in the area of the lawn that I do not mow or mow over in the neighbor's lawn a ways because "it is really his property" or go ahead and trim the weeds down in all the flowerbeds or spend 30 minutes burring the grass down that is grown up in the cracks of his busted up driveway in the alley so it will die.....all for FREE. Anyway, he calls and gets the machine but doesn't get the phone hung up good so I get to hear him complaining about me to his wife about how "he is just getting to **** big and doesn't care anymore" and "leave a message alright, he doesn't want to talk to me". Then he goes on to say how that I have already lost lawns because "he was just too high for them" which is really funny because the customer he is talking about was a good customer and discontinued service on good terms so her grandkid could earn a few extra dollars, and I have mowed it since then when the grandkid went back to school. So after about 3 minutes of solid whining and bashing of me (I think he may have been drunk) the machine finally cut him off. Needless to say I called him the next day to inform him he will have a new lawn service this year. It was all I could do not to tell him I am just too big for his little ol yard. I may send him a pacifier so he will have something to keep him appeased until he finds a new sucker!