ever have a customer.......

Discussion in 'Lawn Mowing' started by bobbygedd, Mar 11, 2005.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Messages: 10,178

    ever have a customer make a completely off the wall, unbelievable statement? and how would you handle this: got a call for a fall cleanup only. we did it, the guy loved us, asked for spring service (ferts and mowing). i said sure, i did a few things that fall on his yard, to set myself up for spring. spring came, we serviced his property maybe 4-5 times. by the 3rd week, the grass was georgous, thick, lustrous, deep green, really really nice. i mean seriously, it was so nice, i would keep looking back at it as we drove away. the 4th week, he comes out, and follows me around the yard as i'm mowing. he's following me, looking at the grass, and shaking his head (as in dissatisfaction). i stopped like 10 times, "mr. smith, what's wrong?" he would reply, "oh nothing." weird, very strange. the next week, same crap. the first time i stopped, i flat out told him go inside, or i leave. he goes inside. when i'm done, he comes out. he says, "listen, i just wanted to say, the lawn looks like sh!t. i know you just started here, and i'm sure you'll get it, but right now, it's bad." my jaw drops. the lawn was FLAWLESS. i asked what exactly he didn't like. he says i want my lawn to look like that (pointing to a neighbor down the street) who's lawn did in fact look like crap. what do you say?
  2. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    I don't say anything...I quickly find a way to get rid of him. Period
  3. aries

    aries LawnSite Senior Member
    from nj
    Messages: 334

    How can he possibly compare his lawn that is thick and green to a lawn that looks like crap I don't get it what else did he say?
  4. rodfather

    rodfather LawnSite Fanatic
    Messages: 9,501

    Either the person is a complete whack job or their eyesight is terrible...either way, it's a no-win situation for you.
  5. pjslawncare/landscap

    pjslawncare/landscap LawnSite Bronze Member
    Messages: 1,410

    Give him a pair of 3D glasses and smack him on the back of the head with your shovel.
    Didnt u post this once before a while back? Is he still giving u a hard time or is this a new one
  6. LightningLawns

    LightningLawns LawnSite Senior Member
    Messages: 279

  7. FL&G

    FL&G LawnSite Member
    from R.I.
    Messages: 91

    There are quite a few people out there that are only happy when there miserable or bitching. Walk away he's only looking for a fight.
  8. Appalachian landscape

    Appalachian landscape LawnSite Senior Member
    Messages: 453

    spray roundup at random intervals in the yard to get that much sought after "patchy" look.
  9. pjslawncare/landscap

    pjslawncare/landscap LawnSite Bronze Member
    Messages: 1,410

    LOL, That should do it
  10. DennisF

    DennisF LawnSite Bronze Member
    from Florida
    Messages: 1,381

    Sounds like a nut case. I don't do nut case's.

    I'd drop him like a bad habit.

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