Did you ever get to a property, and drop the customer while you were there, before you ever started working? Happened to me last week. I have this ignorant old lady who has been on my @$$ since last year. Funny thing is her lawn is perfect, and we keep it perfect. She is such a b@#$h that we have no choice but to keep it perfect. Everytime we pull up she screams at us from her porch. Finally she did it one to many times. She cam out last week and said "You guys did a horrible job last week." I replied, "Mam we are doing a great Job!". "Oh no your not." "Ahh, yes we are!". Finally she said , "well I want the lawn cut a different direction this week, becasue Im not satisfied." I said" well we are not going to cut it any direction, because you can consider your service terminated." Felt good to do. The woman changed her tone real quick trying to get us to mow the lawn. But this had gone on far to long, almost two years. I have a lot of bad apples that need thrown out. Im tired of the nonsence problem customers that I put up with. From this point no more Mr Niceguy. We do our job, you pay our bill. You want to screw with me, see ya, bye.